Job Opportunities at Greenlight Planet - 3 Positions

Reporting to: Operations Manager, Africa

About the role:

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key responsibilities for the role:

1. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
2. Receive customer queries and ensure these are resolved in a timely manner
3. Help minimize defaults by reaching out to customers with delayed payments
4. Proactively contact dormant customers directly to resolve any pending issues.
5. Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
6. Check customer satisfaction degree after a sale and increase customer retention.
7. Gather and document information about the customer and the product.
8. Perform any other duties that may be assigned.

The Ideal Customer Service Executive:

• Has a Diploma, Degree or Certificate in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
• Has 1 year relevant work experience in a similar role
• Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritization
• Has excellent interpersonal skills.
• Has strong communication skills with fluency in both written and spoken English and Swahili. Fluency in an additional local dialect is appreciated
• Understands and can comfortably work with Microsoft Office Applications
• Thinks clearly and has good problem solving ability
• Demonstrates strong etiquette in communication over the phone with good listening skills.
• Should be flexible, willing to stretch and achieve over and above base expectations.

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

Greenlight Planet is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability or any other protected characteristic as established by law.

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Job Location: Within Kenya

About the role:

The Greenlight Planet Intership Programme will provide students and recent graduates with the opportunity to gain invaluable work experience, develop skills, make connections, strengthen their resumes, learn more about a particular field, and assess their interest and abilities. Interns may join any of the following functions within Greenlight Planet based on their field of study and interest.

Key functions within Greenlight Planet:

1. Sales
2. Marketing and Creative
3. Finance
4. Operations
5. Human Resources

The Ideal intern:

• Is an undergraduate student specializing in Sales, Marketing, Business Administration, Supply Chain Management; Customer Service; Human Resource Management; Accounting or other related field. Recent graduates with minimal work experience are encouraged to apply.
• Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritization
• Has excellent interpersonal skills.
• Has strong communication skills with fluency in both written and spoken English and Swahili. Fluency in an additional local dialect is appreciated
• Understands and can comfortably work with Microsoft Office Applications
• Thinks clearly and has good problem solving ability
• Should be flexible, willing to stretch and achieve over and above base expectations.
• Should be prepared to work in a fast-paced team environment, and will finish the internship having gained broad experience in

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Reporting to: Data Scientist

Key responsibilities for the role:

1. Analyze and interpret large amounts of data to identify trends, gaps, and inconsistencies.
2. Produce data for assigned clients and prepare information for client presentation.
3. Create new processes for data extraction and suggest automation tools for day-to-day analyses.
4. Provide support to data science team and clients by responding to ad-hoc data requests, answering questions, and providing basic technical support and analysis
5. Turn data into insight and communicate your findings effectively
6. Attend occasional late-night and early-morning meetings with colleagues around the world

The ideal candidate has:

• Bachelor of Science Degree in Math, science, or an MBA
• Proficiency in SQL
• Proficiency in Microsoft Excel
• Strong analytical, problem-solving, and time management skills
• Ability to learn quickly, initiate and drive projects to completion with minimal guidance.
• Ability to thrive in a dynamic and fast-paced environment.
• Experience using Looker, Tableau, or Periscope (an added advantage)

We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.  If this sounds like you, we would love to hear from you.

Greenlight Planet offers a competitive salary, a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise.

Greenlight Planet is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, martial status, sexual orientation, national origin, HIV/Aids, disability or any other protected characteristic as established by law.