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  • Posted: Aug 31, 2017
    Deadline: Not specified
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    Watervale Investments is a young and quickly-growing company serving Kenya’s furniture industry. Backed by European and American investment, our mission is to make quality furniture more available and affordable to millions of Kenyans. We believe in being a fair and honest employer and providing our employees with opportunity based on performance and m...
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    Customer Engagement Officer

    The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management. This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role. The Customer Engagement Officer will be based from our office on Mombasa Road (near Cabanas), but will travel regularly within and outside Nairobi. Regular visitation to customer shops will be an important part of the role. Candidates should therefore be comfortable with significant travel and field work.

    This is a long-term, salaried position with the added opportunity of earning commissions from sales. Our company is growing quickly and there are ample opportunities for professional development and career growth for exceptional candidates.

    Customer Engagement Officer Job Responsibilities

    • Account Management
    • Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
    • Manage customers’ payment schedule and ensure that customers adhere to credit limits
    • Build long-term relationships with clients and service recurring order needs
    • Provide all customer support required by the clients in your portfolio
    • Network Within the Industry and Identify New Clients
    • Build and grow relationships within the furniture manufacture industry
    • Use industry networks and other means to generate new leads on an on-going basis
    • Develop a strong understanding of competitors and competing products on the market
    • Pursue leads, research prospects and make initial introductory calls
    • Make product presentations which show an in-depth understanding of our products and the client’s needs
    • Offer recommendations to your supervisor about creditworthiness of new customers
    • Close relationships and coordinate orders with our warehouse

    Qualifications for the Customer Engagement Officer

    • A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
    • Furniture industry knowledge or experience is a plus, but not a requirement
    • Extremely strong interpersonal skills and success developing productive professional relationships
    • A mature professional who can comfortably relate with business owners and senior purchasing managers
    • Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
    • Proficient with Microsoft Word and Excel
    • Eager to join a young, quickly-growing organization and team

    go to method of application »

    Production Officer

    The ideal Production Officer will master manufacture and quality control processes as well as management of resources to efficiently and reliably deliver quality products. They will also work closely with various teams to ensure timely delivery to our customers.

    Production Officer Job Responsibilities

    • Deliver products to the logistics and distribution team on time
    • Monitor production and adjust schedules to ensure our clients’ needs are met
    • Liaise with other departments (e.g. distribution and logistics, management, administration)
    • Set production targets and ensure they are met
    • Ensure efficient management of raw material inventory and determine optimum stock and re-order levels
    • Identify the resources needed in production and advise management.
    • Draw the work schedule for the production team
    • Evaluate the performance of production staff
    • Assist in the hiring and training of production staff
    • Ensure health and safety guidelines are followed
    • Ensure enforcement of all organizational SOP’s as relates to production is done.
    • Make sure all personnel on the floor are trained
    • Together with maintenance ensure all the equipment on the floor is serviced regularly and is in working condition.
    • Ensure good are produced efficiently at an optimum cost, striving towards continuous improvement.
    • Implement quality-control programs
    • Monitor product standards at various levels of production and at the point of release
    • Troubleshoot on any quality issues that arise
    • Ensure proper maintenance of equipment and machines
    • Conduct regular quality training for the production team

    Qualifications for the Production Officer Job

    • Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
    • Strong attention to details and ability to deliver on assigned tasks with independence and little supervision
    • Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues. Candidates with at least 2 years management experience managing a team of at least 10 preferable.
    • Strong professional references demonstrating professional accomplishment and trustworthiness
    • Eagerness to join a young, quickly-growing organization and team
    • Knowledge of good manufacturing practices and and lean manufacturing policies and procedures.
    • Technical background (process, chemical, mechanical or production engineering have an advantage) with 3-5 years experience.

    go to method of application »

    Senior Officer, Supply Chain

    About the Position

    Our supply chain is at the core of our business, bringing materials from around the world which are ultimately crafted into locally-made furniture adorning homes across Kenya. This role will ensure key materials are guided through the procurement and import process while continually optimizing our supply chain. The ideal Senior Officer, Supply Chain will be keen to coordinate with teams and individuals across the company and support critical decision-making about what and when to source. An individual with a high level of attention to detail who is motivated by coordinating complex processes and finding efficiencies would be a strong fit for this role.

    Supply Chain Office Job Responsibilities

    • Manage Procurement & Import Processes
    • Maintain and build relationships with key suppliers
    • Coordinate with suppliers and agents to efficiently move goods from purchase to landing
    • Reduce risk by reviewing critical documents and preventing errors and delays
    • Manage & Optimize Materials Pipeline
    • Coordinate with Directors and key decision-makers within the company to plan for an uninterrupted pipeline of materials critical to our core business
    • Support materials consumption forecasting based on production targets, usage and sales
    • Research and evaluate new suppliers for key materials
    • Support New Product Development
    • Serve as the link between internal product development functions with overseas suppliers
    • Contribute to product development process by evaluating quality of supply from contract manufacturers
    • Collect cost, quality and other relevant information and contribute to product development decision-making

    Qualifications to the Supply Chain Job Position

    • Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
    • Strong attention to detail and ability to deliver on assigned tasks with independence and little supervision
    • Excellent written and oral communication in English to coordinate with both foreign suppliers and a variety of local team members
    • Track record of building strong professional relationships with a variety of internal and external stakeholders
    • Strong professional references demonstrating professional accomplishment and trustworthiness
    • Eagerness to join a quickly-growing organization and team

    Method of Application

    Use the link(s) below to apply on company website.

     

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