Job Opportunities at BRCK - 2 Positions

Key Responsibilities:

Project Management

• Work collaboratively across BRCK to oversee all project delivery, from project kickoff through roll-out and wrap-up across all of BRCK’s product offerings.

• Take ownership of projects being delivered efficiently, effectively, and on-time, supporting all teams involved in project delivery to achieve targets.

• Advocate internally for clients, ensuring that client needs are being met.

Relationship management

• Liaise with the clients and coordinate with internal teams to ensure that clients are kept up-to-date on project status.

• Collaborate internally across 11 leadership teams to facilitate project rollouts and keep various teams informed of each other’s progress.

• Escalate issues and risks to relevant team members in a timely manner to ensure prompt resolution and pro.ject continuity.

Communication

• Create and maintain weekly project progress reporting that raise red flags/issues that may affect timelines and help all team members understand where projects stand.

• Set and manage expectations through regular updates to clients and leadership teams.

• Aide in the marketing and cross-sell the full range of BRCK products to expand brand reach.

Does this sound like you?

• Critical thinker with a very high attention to detail

• Excellent client-facing verbal and written communication skills

• Collaborative, energetic, and enthusiastic

• Solution-oriented

• Project management experience & proficiency in Gantt charts

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Key Responsibilities:

• Building and maintaining relationships with Agents and key personnel within Partner companies.

• Developing an Agent Relationship Management framework to grow a network of Moja Free Wifi Agents, and the personnel needed to manage those relationships as the company grows.

• Helping Moja Free Wifi agents know about other Moja Related Opportunities.

• Develop a plan with Agent Network managers to build relationships with and grow existing Agents.

• Working closely with Deployment Managers, Account Managers and Sales Consultants to ensure Moja Free Wifi growth targets are met.

• Conducting reviews to ensure Moja Free Wifi Agents are successful in the provision of Moja Free Wifi at their location.

• Escalating and resolving areas of concern raised by Agents.

• Carrying out Agent satisfaction surveys and reviews.

• Monitoring Agent performance against service level agreements and flagging potential issues.

• Liaising with internal departments to ensure Agent needs are responded to effectively.

• Take an evidence-based approach to support solutions and decision-making process

A day in the Life

• A chance to engage with Moja Agents providing real time proactive field and back-end support

• Work closely with interdepartmental teams within BRCK (Operations, Product, Growth and Commercialization) and learn from leaders in their field

• Collaborate within a hardworking and familial work environment

• Creative work space

Does this sound like you?

• Critical thinker

• Problem solver

• Experience in customer care or account management

• Excellent verbal and written communication skills

• Pro-actively take ownership of tasks/projects

• Collaborative working style

• Energetic and enthusiastic

• Ready to roll up your sleeves and work hard in a fast-paced environment