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  • Posted: Sep 15, 2017
    Deadline: Not specified
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    We’re a team of software developers, engineers and technologists in Nairobi, where we build the tools for connectivity that we need ourselves. We’ve long asked ourselves why we use devices designed in Europe and the US, when we live in Africa, where they don’t fit our infrastructure needs - where electricity and internet connections are pro...
    Read more about this company

     

    Agent Relationship & Support Manager

    Key Responsibilities:

    • Building and maintaining relationships with Agents and key personnel within Partner companies.

    • Developing an Agent Relationship Management framework to grow a network of Moja Free Wifi Agents, and the personnel needed to manage those relationships as the company grows.

    • Helping Moja Free Wifi agents know about other Moja Related Opportunities.

    • Develop a plan with Agent Network managers to build relationships with and grow existing Agents.

    • Working closely with Deployment Managers, Account Managers and Sales Consultants to ensure Moja Free Wifi growth targets are met.

    • Conducting reviews to ensure Moja Free Wifi Agents are successful in the provision of Moja Free Wifi at their location.

    • Escalating and resolving areas of concern raised by Agents.

    • Carrying out Agent satisfaction surveys and reviews.

    • Monitoring Agent performance against service level agreements and flagging potential issues.

    • Liaising with internal departments to ensure Agent needs are responded to effectively.

    • Take an evidence-based approach to support solutions and decision-making process

    A day in the Life

    • A chance to engage with Moja Agents providing real time proactive field and back-end support

    • Work closely with interdepartmental teams within BRCK (Operations, Product, Growth and Commercialization) and learn from leaders in their field

    • Collaborate within a hardworking and familial work environment

    • Creative work space

    Does this sound like you?

    • Critical thinker

    • Problem solver

    • Experience in customer care or account management

    • Excellent verbal and written communication skills

    • Pro-actively take ownership of tasks/projects

    • Collaborative working style

    • Energetic and enthusiastic

    • Ready to roll up your sleeves and work hard in a fast-paced environment

    Method of Application

    Interested and qualified? Go to BRCK on www.linkedin.com to apply

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