Latest Recruitment at InterContinental Hotels Group

Job Description

The role works closely with other hotel departments to facilitate services agreed upon by the Sales and the Conference and Events office and prospective clients.

Job Responsibilities

• This role reports directly to the Director of Conventions and Events at InterContinental Nairobi. As the Assistant Convention and Events Manager at InterContinental Nairobi you will be responsible for building relationships and networking, selling Conference and Events within the Hotel and outside catering functions, overseeing staff training and welfare, developing catering business and executing tactical Conventions and Events sales plans strategy.
• You will prospect and qualify new business and negotiate meeting room rental, function space, and/or hotel services within approved booking guidelines,review all Conventions and Events sales contracts, rate agreements, and/or banquet/catering event orders.
• You will also conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated.
• The role works closely with other hotel departments to facilitate services agreed upon by the Sales and the Conference and Events office and prospective clients.

Qualifications

• Bachelor’s degree in Hotel Management, Sales and Marketing or a relevant degree.
• Minimum of 4 years experience in a similar role.
• A natural rapport with people to help you in your day-to-day dealings with the clients
• Diplomacy when handling complaints
• Sound sales skills as it is your job to improve bookings for conferences and events
• An ability to think laterally (Who is servicing your business at the moment and how could that be improved?)
• A cool head when world events look likely to impact on your business
• Should be proactive and demonstrate ability to anticipate guest needs
• Should have the desire and ability to learn in a highly pressurized environment
• Should have the ability to offer prompt service
• Should be flexible and adaptable

In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you Room to be yourself.

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Job Responsibilities

• Manages all functions of the Stewarding operation to achieve the optimum departmental costs
• Manages all functions of the Stewarding operation to achieve the optimum quality level of sanitation
• Controls and analyzes, on an on-going basis, the level of the following:
• Costs
• Breakage
• Quality of support provided to other sections
• Condition and cleanliness of facilities and equipment
• Guest satisfaction
• Establishes and maintains effective employee and inter-departmental working relationships
• Assists the Director of Food and Beverage and the Executive Chef in developing training plans, develops training material in accordance with ICHG guidelines and implements training plans for the Stewarding employees and other Food and Beverage employees.
• Conducts daily briefings and other meetings as needed to obtain optimal results
• Assists the Director of Food and Beverage and the Executive Chef in settings Stewarding goals and developing strategies, procedures and policies
• Determines the minimum and maximum stocks and controls the par-stocks of all material and equipment
• Liaise with the Purchasing Manager and suppliers for any purchase needed for the stewarding operation
• Recruits in line with company guidelines
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation

Qualifications

• Bachelor’s degree in Hotel Management or a relevant degree.
• Leadership experience in a Stewarding department required
• Strong interpersonal and problem solving abilities
• Computer literate in Microsoft Window applications required
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• In return we will offer competitive pay and benefits, and a chance to work with a great team of talented people.
• Most importantly, we’ll give you Room to be yourself.