Job Opportunities at Co-operative Bank of Kenya - 2 Positions

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.

Do you easily spot patterns, and have an extremely meticulous approach to work? If you have a highly analytical mind that can take complex ideas & break them down into logical steps and are passionate about data quality, then read on.

We have an exciting opportunity for a Data Quality Analyst to join our ICT team. Reporting to the Head Data Strategy & Governance, the Data Quality Analyst will manage and oversee the development and operations of the data quality management system and coordinate the management of internal and external audit processes including maintaining global data quality standards.

The role holder will also integrate the various internal processes within the bank and provide a process approach for project execution that will enable the bank to identify, measure, control and improve the various core business processes and ultimately lead to improved business performance.

Responsibilities

• Support strategic direction by undertaking objective, systematic analysis and deduce accurate conclusions based on evidence.
• Identify problems and work towards resolving them by thinking laterally, and identifying and implementing improved work practices.
• Achieve results through follow-up of projects through to completion, monitoring project progress, managing priorities, committing to achieving quality outcomes, adhering to documentation procedures, and seeking feedback from stakeholders to gauge satisfaction.
• Support productive working relationships by building and sustaining positive relationships with team members, stakeholders and clients, and being responsive to changes in client and stakeholder needs and expectations.
• Display personal drive and integrity by taking responsibility for meeting objectives and progressing work, showing initiative to do what is required, and committing energy and drive to see that goals are achieved.
• Communicate with influence, confidently presenting communications in a clear, concise and articulate manner, focusing on key points and using appropriate, unambiguous language, selecting the most appropriate medium for conveying information, and structuring written and oral communication to ensure clarity.
• Incorporate the bank’s data quality management policies into the planning, building and running domains of enterprise IT, as well as conducting a monitoring role to assess adherence to the policies.
• Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.

Qualifications

• A Bachelor’s degree in information technology or information management. Possession of MBA will be an added advantage.
• Must have obtained quality oriented certification such as Certified Six Sigma Certification, Certified Manager of Quality, Certified Quality Auditor, Certified Quality Engineer, or Certified ISO 9000 professional (Foundation, Auditor, Implementer, Master). Any database administration certification will be an added advantage.
• At least five (5) years of quality analysis experience and/or relevant vendor certification.
• Demonstrated ability to manage complexity and multiple initiatives coupled with the ability to synthesize and analyze diverse data and information, develop and recommend strategies.
• Ability to think creatively with a strategic perspective, highly driven and self-motivated
• Analytical with good project management and team leadership skills.
• Excellent presentation, communication and negotiation skills.
• Knowledge in the use of notable data management tools.

Competences

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Are you a dynamic, creative, self-driven and highly motivated experienced professionals with a good Knowledge of the basic principles and practices of Bancassurance? Are you keen and aware of market patterns with a genuine interest of the Insurance Industry?

If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.

The role holder will be responsible for supporting the delivery of Bancassurance business through facilitation of key duties in underwriting, handling queries from branches and adhering to the established SLAs and Memorandum of Understanding.

Responsibilities

• Drive growth in Bancassurance business across the bank channels and identify opportunities for developing and deploying new products.
• Develop Bancassurance manuals, policies and procedures in terms of business operations as well as underwriting processes for motor and non-motor business.
• Analyze underwriting documents before they are submitted to insurance companies to ensure they are fully and comprehensively documented without loopholes.
• Ensure that all queries on technical insurance issues from customers are addressed promptly while providing technical guidance.
• Ensure adherence to the Bancassurance manual policies and procedures and implementing immediately any actions/deficiencies highlighted by the Compliance & Audit reports.
• Build relationships with Co-op Bank sales channels and support them to drive business with their customers and manage relationships with insurance companies to secure the best terms for Co-op Bank Group customers.
• Ensure compliance with Insurance Regulatory Authority requirements as well as internal Procedures and Policies.
• Train customers and Banks’ staff on underwriting/claim processes, requirements and procedures.

Qualifications

• A Bachelor’s degree in a Business related field with a minimum of 3 years’ underwriting experience in insurance business or as an insurance officer in a corporate organization.
• A professional qualification in insurance will be an added advantage
• Knowledge of the basic principles and practices of Bancassurance.
• Strong business acumen and strategic thinking capacity with strong analytical and presentation skills.
• Ability to work effectively in a diversified set up and in a highly collaborative team environment.
• Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines, excellent analytical, interpersonal, communication and advocacy skills.
• Knowledgeable in compiling data and preparing a variety of reports as well as ability to verify the accuracy of documents and information presented.

Competences