Job Vacancies at National Bank of Kenya - 2 Positions

Job Description

Job Ref No. HR/024/18

Division: Retail Banking

Reporting to: Head, Alternate Channels & Cards

Position Scope:

The successful candidate will be responsible for exponential growth of numbers of Mobile and Wallet transactions in order to derive commensurate NFI, build customer engagement via self service and grow other bank products via cross selling and up selling.

Key Responsibilities:

• Develop new Mobile functions and marketing plans in line with the Bank Mobile and Digital Banking strategy.
• Develop and implement strategies for maximizing revenue generation through cross sell routes, customer / channel / process / partnership management.
• Optimally drive growth of Mobile Banking transactions via Advertising, Customer education and promotional activities.
• Define and plan Mobile and Digital Banking enhancements to promote usage.
• Develop strategic alliances with tactical partners to drive usage.
• Relationship management of institutions and third parties that can drive active usage of Mobile and Digital banking services.
• Design and implement excellent customer service programs .e.g. Trainings, Customer support, Feedback Management, Attrition management etc.
• Cross sell other bank products to the Digital and Mobile banking base.

Key Performance

• Indicators Number of transactions per active customer.
• Activating legacy dormant mobile and digital accounts Mobile and Digital Banking Profitability
• Excellence in customer experience when utilising Mobile and Digital services
• Activation and utilisation rates
• Customer Retention versus attrition

Education, Skills & Experience:

• An undergraduate degree in a business related field from a recognized
• University. At least three (3) years experience in Banking
• Exposure in Mobile and/or Digital Banking
• Excellent communication skills Strong background in product development and roll out, partner relations and change management.
• Excellent interpersonal and team management skills.

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Job Description

Job Ref No. HR/027/2018

Division: Retail Banking Division

Reporting to: Head, Card & Alternate Channels

Position scope: The successful candidate will be responsible for issuing Credit Cards as budgeted while ensuring the credit card products are competitive, profitable and functioning as promised to the customer. To achieve the objectives, engagement of third parties e.g. vendors, Visa etc and tracking product and process KPIs will be managed on a day to day basis.

Key Responsibilities

• Develop new products and drive Credit Card acquisition and marketing plans in line with the card business strategy.
• Optimally drive growth in new Credit Card customer acquisition and activations.
• Define and plan Credit Card product enhancements to promote issuance and usage.
• Engage strategic partners to drive credit card uptake through their institutions.
• Relationship management of high net worth Credit Card customers, institutions and third parties involved offering the card product to the customer.
• Manage card product sales presentations and trainings within and without the bank.
• Develop and agree on key KPIs for each Credit Card product, measure result against KPI and develop action plans to address shortfalls. Manage projects on the roll out of new Credit Card products. Drive bank sales staff productivity in credit card issuance

Education, Skills & Experience

• A Bachelor’s degree in a business related field from a recognized University.
• MBA an added advantage Excellent communication skills Demonstrate hands on experience on card product development.
• Strong background in product development and roll out, partner relations and change management.
• Comprehension of the Card’s Regulations from a local and international standpoint
• Excellent interpersonal and team management skills.