Latest Jobs at Safaricom

Department Description: Technology Enterprise Services

Brief Description

The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.

Responsibilities

• Integrating various solutions components in line with the solution design.
• Ensuring that deployed solution meet and exceed set quality benchmarks.
• Participate in project management and communication at all stages of deployment.
• Thorough documentation of deployed solutions
• Smooth handover to support to ensure seamless acceptance into in-life.
• Continuously work with other teams to streamline internal process to improve service delivery
• Capture and add accurate customer details in all support systems (NMS, CRM etc)
• Provide customer solution documentation depicting current situation before deployment and after deployment
• Maintain relevant accreditation and certification
• Continuous research and training to improve speed, effectiveness and quality of deployment
• Training in deployment of all new services and solutions

Requirements

• Degree in Computer Science or Engineering related discipline
• Accreditation in network or data center services (Minimum CCNP Proficiency Level)
• 2-3 years experience in planning, deployment and operation of an enterprise or service provider network
• Sound IP routing and switching skills.
• Strong relationship building skills.
• Project Management skills.
• Software development and integration skills
• Sound product knowledge of the business’ existing product portfolio.
• Participation in service improvement initiatives.

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Department Description

We are pleased to announce the following vacancy in the Revenue Assurance Department within the Risk Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the Principal Engineer – NetworkAssurance, the position holder will provide assurance to the businesson network quality of traffic on all network sites (2G/3G/4G/LTE)and evaluateimpact on revenues and customer experience.

Responsibilities

• To monitor and report on Network KPI’s (Availability,Accessibility, Retainability, Mobility)
• To Investigate and analyze, and translate intopotential revenues loss on network anomalies noted.
• To carry out Drive tests to ensure customerKPI’s and ensure that regulators KPIsare met
• To perform monthly and on demand quality assurance and investigative product tests to assure functionality, quality and billing.
• To carry out Call drop analysis, revenueimpact quantification and escalation to relevant team for resolution
• To monitor Network Traffic statistics in linewith voice and data campaigns to assure service availability, capacityreadiness and revenue effect.
• To analyze anomalies noted on Network KPI’s toidentify possible root cause and escalate to relevant team and follow up untilresolution on all quality of service issues noted.
• To Attend to CAB meetings and update the relevant teams in Revenue assurance to ensure monitoring during change
• To perform Weekly Network capacity andutilization monitoring and reporting.
• To Track interconnect links capacity and utilization to ensure they operate within set thresholds.
• To ensure new technologies integration and products are performing as per perceived plans and analysis on revenue streams.
• To Maintain updated Network topology across all technologies (Mobile Data, Voice, SMS, Wimax, etc) and ensure risk management team is updated on any changes i.e either additions or decommissioning.

Requirements

• A graduate with a degree in Engineering or IT.
• Have at least 2 years’ experience in Telecommunications field, experience in access network is an added advantage
• Knowledge in 2G/3G/4G/Wimax and the related service in each of the Technology offers
• Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances
• Developed interpersonal and communication skills