Job Vacancies at Aga Khan Hospital - 6 Positions

Overall Responsibility: Reporting to the Internal Auditor the successful candidate will be responsible for facilitation of audits improvements in operations and provide independent and objective assurance and consulting services agreed by Head of Audit and the Board.

He / She will also contribute to the achievement of AKHK objectives by instilling systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control and governance processes.

Other Responsibilities

• Undertake audit assignments as per the Annual Audit Plan from initial contact with client to preparation of reports.
• Draft audit program for each audit to be agreed by the Head of Audit or Regional Internal Auditor.
• Undertake analysis of financial and non-financial data, evaluate the results for reporting to the client.
• Document key business processes to assist in evaluation of reliability, integrity and effectiveness of information systems.
• Formulate, recommend and implement recommendations for improvements to systems and procedures following audits.
• Follow up audit recommendations to ensure that clients are taking agreed actions to improve systems and controls.

Requirements

• Bachelor of Commerce (Accounting Option) with CPA(K)
• Internal Audit Certification
• Three (3) years’ experience in Internal Audit.
• Excellent interpersonal, organizational and public relations skills.
• Microsoft Office as well as substantive experience in data mining & analytics skills.
• Ability to work under minimum supervision.
• High degree of confidentiality

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Overall Responsibility: Reporting to the Radiology Manager the successful candidate will be responsible for providing safe, efficient, high quality diagnostic imaging services through the use of modern imaging technology that includes computerized X-ray machine and multi probe ultrasound unit.

Key Responsibilities

• The purpose of this position is to undertake initial patient evaluation, provide diagnostic radiographs, and perform ultrasound and Doppler examinations by capturing images of diagnostic value.
• Ensure radiation safety measures and protection are observed to comply with government regulations and to ensure safety to patient’s staff and self.
• Ensure scheduled maintenance, and calibration of medical equipment’s are in place and followed.
• Ensure accurate documentation and care of patients’ records.

Requirements

• Higher Diploma in Ultrasound
• Diploma in Medical Imaging Sciences
• Two (2) years working experience in similar position
• Registered and licensed by The Kenya Radiation Protection Board
• A member of Society of radiographers in Kenya (SORK).
• High level of confidentiality, discretion and trustworthiness.
• Good communication skills.
• Have a good understanding of quality processes within the department of radiology.

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Overall Responsibility: Reporting to the Assistant Manager Finance (Debtors Section) the successful candidate will be responsible for managing a portfolio of accounts receivable, ensuring proper reconciliations, debt collection and allocations, ensuring proper record management and reporting.

Requirements

• Bachelor of Commerce Degree in Accounting/Finance and CPA (K) will be an added advantage.
• Possession of a Bachelor of Commerce degree in Accounting/ Finance will be an added advantage.
• Minimum 4 years hands-on experience in a busy finance establishment.
• Good Interpersonal skills i.e. communication and negotiation skills.
• Problem solving and analytical skills.

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Overall Responsibility: Reporting to the Head of Department the successful candidate will be responsible for efficient delivery of anesthesiology services to patients, mentoring junior doctors, assisting with critical patients in the ACU among others.

Key Responsibilities

• Planning anesthesia services through thorough review of patients pre, intra and post operatively
• Giving anesthesia
• Responding to emergencies that require the input of an anesthesiologist
• Sharing on-call responsibilities in anesthesia
• Being part of the team that looks after critical patients in acute care unit
• Teaching and mentoring of junior Doctors

Requirements and Experience

• Master’s Degree of Medicine in Anesthesia from a University recognized in Kenya
• Bachelor Degree of anesthesia and ICU or Medicine & Surgery
• Minimum 2 years work experience as an anesthesiologist
• Specialist Recognition as an anesthesiologist desirable

Skills and Competencies

• Good communication skills.
• Be flexible and result oriented.
• Be ardent scientist with good clinical judgement
• Have a good understanding of quality processes within the department of anesthesiology
• Be in good standing with the Medical Board

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Overall Responsibility: Reporting to the CEO, the successful candidate will be responsible for delivery and sustainability of excellent customer service experience and promote the culture of service excellence across the main Hospital and Outreach Health Centers.

Responsibilities

Strategy and leadership (20%)

• Review, formulate and implement policies, strategies and plans to institutionalize the culture of service excellence.

Achievement of customer experience (30%)

• Carryout across the board customer service assessments, review, recommend and implement the agreeable intervention measures.
• Be the focal point for effective review and implementation of AKHK customer service charter
• Play the role of the customers advocate to ensure they receive quality service from all functions of the hospital.
• Provide oversight to multidisciplinary teams to ensure achievement of customer experience.
• Implement the Customer Events Calendar for the year and recognized world and national events
• Provide oversight to the successful implementation of customer satisfaction surveys
• Direct, monitor and implement Customer Service Performance indicators-TAT and manage accurate daily, weekly and monthly quantitative reports to guide decision making.
• Effectively manage customer/client feedback with appropriate tools and approaches such as Customer Engagement forums, Customer Focus Weeks and provide oversight to customer initiatives across different customer segments.

People and Team Work (30%)

• Oversee effective stakeholders managements to achieve excellent customer service
• Utilize teamwork and synergies to attain the required customer service experience.
• Guided capacity building programs on service excellence model

Complaints Handling (10%)

• Ensure effective management of customer complaints both internal and external
• Set up institutional structures to motor, track and ensure customers concerns and resolved promptly.

Reporting & Control (10%)

• Responsible for production of timely customer service reports based on key performance indicators
• Implement effective tracking on customer service improvement plans

Requirements and Experience

• Master’s Degree in either of the following disciplines, Business Administration, Marketing, PR/ Communication or related studies
• Bachelor Degree in similar disciplines will also be considered.
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead.
• Strong client-facing and communication skills
• Customer service orientation
• Over five (5) years of relevant experience.