• Job Opportunities at Damco

  • Posted on: 13 April, 2018 Deadline: 13 April, 2018
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    Damco - one of the world’s leading logistics service providers With over 11,000 employees in over 300 owned offices across 90 countries around the world, we manage and serve some of the most advanced supply chains in the world; in a diverse range of industries.

    Bonds & Documentation Associate

     

    Job description

    Damco Kenya is currently hiring for Bonds & Documentation Associate to be stationed in Mombasa.

    In DAMCO you will be part of diverse team of country/Area and GSC and CSO. We strongly encourage continuous learning at work and sharing of best practices by rewarding innovations. As an organization, we strongly believe in a people-centric approach with emphasis on employee engagement.

    We Offer

    A visible role where you will

    be responsible for preparation of customs files, Lodgment of customs entries and online attachment of all relevant documentation. Correspondence with customs officials on all bonds matters and timely briefing of management on matters to do with bonds. Follow up and confirmation of duty payment. Processing of IDF and lodgment of custom bond entries. Provision of correct bonds guidance to clients

    In return, you will gain valuable experience in long-term strategy planning and execution, negotiation, and play a pivotal role in setting the future direction of Damco EAF.

    Key Responsibilities

    • Compiling export documentation files for lodging with customs.
    • Sending pre-notifications to KPA to secure charges for cargo to gate in.
    • Liaising with the port team to ensure entries have been released for handover to KPA.
    • Work with the port team to ensure extra costs i.e. plugging charges are secured on time and forwarded to the CSO.
    • Ensure timely bond cancellation.
    • Promptly alert the CSO team members of any operational challenges for resolution
    • Ensure timely processing of clearance documents
    • Work proactively against limiting the financial exposure in the daily operations especially penalties and fines from KRA.

    Who we are looking for

    • Diploma in freight forwarding or Shipping Course from a reputable Certified Training school.
    • At least 1 year experience in the Logistics sector with Operations experience
    • Extensive knowledge of custom and port clearance procedures and local documentation requirements.
    • Excellent communication skills and the ability to communicate confidently in English and Swahili
    • Well organized when working under pressure

    Operations Associate

     


    Job description

    Are you a result-driven graduate that is ready to be challenged in a high-pace environment?

    If the answer is yes, and you can see yourself growing in the global logistics and Supply Chain industry, then keep reading! Damco can be the start of a great career in a truly global organization with boundless opportunities for the right candidate.

    Damco - one of the world’s leading logistics service providers With over 11,000 employees in over 300 owned offices across 90 countries around the world, we manage and serve some of the most advanced supply chains in the world; in a diverse range of industries.

    DAMCO is looking for a Graduate Operations Associate to be based in Nairobi for a period of one year.

    In DAMCO you will be part of diverse team of country/Area and GSC. We strongly encourage continuous learning at work and sharing of best practices by rewarding innovations. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement.

    We Offer

    A visible role where you will provide consistent, high quality customer service and operations end to end for Customers.

    You will be the first point of contact for the designated set of Customers and will be responsible for booking, resolution of service issues and customer queries and as well as dispatch of invoices.

    In return, you will gain valuable experience in long-term strategy planning and execution, negotiation, and play a pivotal role in setting the future direction of Damco.

    Key Responsibilities

    • Focus on the key Customer Service Drivers
      • Easy to do Business with
      • Timely Delivery of Documents
      • Pro-Active Notification
    • Exception Management
      • Efficient claim handling
      • Query Resolution with shippers/ Customers- ensure timely resolution and response to customers.
      • Follow up on the Outstanding bookings & query resolution
      • Record and report the performance of the designated Customers that can help provide recommendations on service delivery wins and service failures
      • Expectations from the Role
      • Receive & Confirm Booking
      • Perform Credit limit, sanity & feasibility check on booking
      • Register booking details, send timely confirmation & inform shipper about issues if any
      • Receive Shipping Instruction from Customer & coordinate with Operations team for HBL/ HAWB
      • Follow-up & Query Resolution
      • Ensure shipping documents are delivered on time
    • Dispatch invoices
      • Ensure integrity of data entered into the system (TrakIT)
      • Follow-up with for timely resolution of customer issues and queries and ensure that timely response is received by the customers
      • Customer Relationship Management
      • Develop an understanding of the Customer’s Needs
      • Provide regular updates to commercial team on cross-sell/ up-sell opportunities
    • Information Management
      • Maintain Customer Master Data
      • Maintain Contract Register & Contractual Records E.g. SOP’s / SLI’s for customers as given by commercial team
      • Maintain Customer KPI Reports as given by Country Manager

    Who we are looking for

    • Fresh Graduate
    • Freight forwarding background is an added advantage
    • Excellent communication skills and the ability to communicate confidently
    • Drive for Results
    • Well organized when working under pressure
    • Team player – Works together with others in the business unit to achieve results, fosters teamwork

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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