Job Vacancies at G4S - 3 Positions

Responsibilities

Cash Collections

• Achieve 100% cash collections as per monthly target based on portfolio allocated.
• Ensure that customer’s notification of amounts due is sent out immediately the debt fall due.
• Apply credit control procedures on assigned portfolio based on the age overdue amount as well as contract terms.
• Maintain daily monitoring tracker for cash collections and escalate risk accounts immediately they are identified
• Days Sales Outstanding Management
• Ensure that the assigned portfolio DSO is maintained within company acceptable range of 30 to 45 Days.
• Ensure that actions related to overdue debt within the portfolio are performed within 30 days from overdue date.
• Maintain a monthly bad recovery of 2% of bad debt outstanding amount.

Credit Accounts Administration

• Monitor daily receipts allocation for assigned portfolio and ensure that accounts credit position is up to date at the end of each working day.
• Continuously verifies accuracy of debtors ageing of the assigned portfolio to ensure that no inaccurate customer exposure is presented at any point.
• Perform accounts reconciliations and present the reconciled report within 24hrs from the time of request.
• Main daily customer call logs in specific prescribed format for future follow up as well as evidence of number of customers contacted on a daily basis.
• Ensure that debt collection activities are done as per credit control process and policy.

Credit Control Documentation

• Maintain record of soft copies contracts of the assigned portfolio which are easily accessible on request.
• Maintain trail documents for changes in billable amount for assigned portfolio in soft copies e.g. termination notices, price increase letters, addendum contract, temporary work orders.
• Monitor contracts’ expiry dates and escalate contracts due for renewal to respective billing supervisor three months to expiry date.
• Maintain up to date customer credit control file which should include: contracts, PI letters, demand notices, correspondences, credit notes, suspension notices, and termination copies

Credit Control Officer Job Qualifications

• Tertiary education in Business Management or Numerical Field
• Degree are advantageous
• Kenya market
• Kenya legislation
• Two to five years in Data and contract management related assignment
• Enter the number of years in the required specialism

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

Behavioural Skills – Support

• Understanding the organizational environment
• Understanding the organisation’s goals and objectives
• Dealing with changing circumstances
• Supporting and working with others
• Delivering objectives
• Dealing with complexity
• Acting professionally
• Deliver great customer service
• Sharing and co-operating

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Responsibilities

• Effective database Administration
• Create and maintain accurate Customer records on the ERP database, as required for all contractual and ad hoc / sundry guarding Customers.
• Create and maintain rosters for all Customer sites on the ERP system, ensuring the provision of manpower in compliance with contractual requirements.
• In cooperation with the HR Department, create and maintain accurate employee records on the ERP database, New SOs company number are correctly mapped in the system, Terminations of SOs, customer/deserted employee Employee detail changes ,Allowance and Earning allocation ,Transferring between branches/inter districts
• Follow up with billing team to ensure new clients and existing
• Time and Attendance Administration
• Update ERP with all corrections received from management and capture posting sheets.
• Actual Attendance/Auto schedule
• Overs and unders/time sheet reports check
• Daily posting sheet printing and Musteroll report check
• Investigate and validate pay queries received
• Payroll data administration
• Export the correct rostered hours worked to the payroll for payment within specified deadlines and time frame

Job Qualifications

• Knowledge of administrative procedures such as travel arrangements, scheduling of meetings and resources
• Knowledge of company policies and procedures
• Knowledge of wage and labour management procedures
• level or equivalent, degree will be an added advantage

Experience

• System training (ERP)
• Previous experience as Data input assistance / administrator
• Computer Skills (IT advantage.

Technical Skills

• Computer Literate (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Access)
• Planning and Management skills.
• Communication (written and verbal) skills.
• Behavioral Skills – Management
• Awareness of the organisation environmen
• Delivering great customer service
• Working with complexity(able to work under pressure) and changing circumstances
• Managing professionally and attention to detail
• Sharing, Collaborating and Co-operating

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Job Roles

ATM Up time

• Ensure that the ATM terminals are correctly stocked with cash and stationary (as per order instruction).
• Maintain close liaison with the ATM Logistics team to ensure that equipment problems are dealt with promptly.
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved in time.
• Ensure that all ATM terminals cubicles are kept clean and maintained in good condition.

ATM Cash /Replenishment

• Control ATM cash according to laid-down instructions (ATM, bags or canisters must be sealed).
• Balance cash at the required intervals.
• Ensure correct process has been followed and correct details entered on the ATM (system).
• Obtain slip for every replenishment.
• Report no service or change in service.
• Report and action differences in ATM cash promptly (daily or as and when required / instructed).
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss (at all time).

Deposits/Purge Bin

• Clear cash deposits accurately promptly if applicable.
• Hand irregular deposits or those requiring scrutiny to the BSO or any other designated officer for scrutiny promptly.
• Ensure Delivery of deposits to Bank or G4S Cash Centre.

Reports/Reconciliation

• Action ATM reports as listed on the duty list promptly in terms of laid-down instructions.
• Ensure ATM slips are controlled and delivered to the cash centre.
• Reconcile ATM cash daily (same day) as per laid down procedure, Not allowed to leave premises if not in balance.

Qualifications

• O- Level with at least a C Plain.
• Strong communication skills and problem solving skill.
• G4S Standard Operating Procedures
• Delivering performance
• Customer Thinking
• Three to five years in Operations management dealing with customers and front line employees

Technical Skills

• Financial Acumen
• Conflict Management.
• Computer Literate (Microsoft Word, Microsoft Excel – Advanced level are advantageous, Microsoft PowerPoint – Basic level)
• ERP system (s)
• Google suite of products

Behavioral Skills – Management

• Understanding the Organizational environment
• Understanding the organisation’s goals and objectives
• Dealing with complexity and changing circumstances
• Acting professionally, supporting and working with others
• Delivering objectives
• Deliver great customer service
• Sharing and cooperating