Career opportunities at Marie Stopes International

Marie Stopes Kenya (MSK) provides comprehensive SRH services through its branch network of 23 clinical facilities, called Centers of Excellence.

These facilities provide a wide range of services including: medical consultation, specialist gynaecological consultations; comprehensive FP services including LAPM; pre- and post-natal care; child welfare services; comprehensive laboratory services; 24 hour maternity services; free condom distribution; school health education; voluntary medical male circumcision; PMTCT and VCT services; STI diagnosis and treatment; post abortion care and safe delivery and associated services.

The Center Manager position is within the Marie Stopes Kenya (MSK) Programme Operations Department.

The holder of this position reports to the Senior Coordinator MSK Centers, but also engages other department’s heads as and when need arise.

The Center manager is responsible for the smooth running of a MSK Center. He/she is expected to ensure clinical quality, delivery of high quality services, as well as client safety. He/she assists the Senior Coordinator with budget management to make sure they are all consistent with organizational goals and objectives. He/she will also provide leadership and manage support staff for the Center.

He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role of delivering primary health care services at the allocated center or any other center as the need arises.

Technical and clinical service provision

Activities include:

• To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols: All methods of short and long-term contraceptive methods, including injections, implants and IUDs.
  
  • Cervical screening, STI screening and treatment and VCT.
  • Removal of implants and IUDs where required.
  • Assistance with tubal ligation and vasectomy procedures.
  • To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
  • To carry out all nursing procedures (as laid down in the procedure manual).
  • To maintain high standards of cleanliness and infection control measures.
  • To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
  • To order medical supplies and consumables in good time to avoid shortage.
  • To ensure proper storage of medical supplies.
  • To support clients through the provision of vocal local techniques during procedures.
  • To attend clinical training and supervision as required.
  • To promote and ensure proper use of the Client Information Centre (CLIC)
  • To support new team members in their induction & orientation and assist with training as required.
• Business Management
  • Business planning and development: Prepare annual business plans with SMART objectives and strategic plans of how to achieve them. Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable.
  • Increasing productivity and product margin: Continually review the efficiency of the centre, especially with regards to the core services in MSK
  • Financial Management: Monitor income and expenditure, seeking support from Finance as required, and take appropriate action to ensure financial KPIs are met. Marketing: Instill a marketing culture with teams so that everyone is aware of their individual responsibility for the success of their centre. Agree marketing activities with the centre marketing champion and the MSK Marketing team. Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region.
• Operational Management
  • Optimise client numbers: Optimise capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimise client wait times.
  • Compliance to the national healthcare guidelines and MSI protocols: Ensure compliance with national minimum healthcare standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections.
  • Contingency planning: Ensure there is an appropriate plan in place which anticipates any risks to your centre and MSK and outlines appropriate action to be taken to minimise impact.
  • Stock management: Ensure no over/under- stocking and also that stock is well handled. Health and Safety: Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities. IT management: Utilisation and close supervision of the Client Information Center software (CLIC)
• Quality Management
  • Quality management: Promote and maintain the quality management systems as laid out by MSK and MSI.
  • Client feedback : Ensure client feedback and prompt conclusion to potential clients complaints
• People Management
  • Motivation of team: Engage and motivate all team members within the centre so that they understand and work to achieve centre objectives and KPIs and so that their role has a positive impact on the centre’s success.
  • Performance management: Take an active approach to managing the performance of all team members by providing honest feedback on performance; providing formal reviews at least annually; setting appropriate objectives; ensuring appropriate behaviours are discussed and appropriate training plans are put in place.
  • Induction: Clearly define structured local induction plans to ensure new team members understand the requirements of their role and have appropriate training to do the job. Ensure that all new team members attend corporate induction within the first 3 months of starting.
  • Discipline of team: Take immediate and appropriate action in the event of misconduct or serious underperformance of team members, seeking support from People & Development Department as required and ensuring action is in line with MSK’s HR policies.
  • Communication: Put in place mechanisms for effectively communicating with team members ensuring that the approaches used provide opportunities for two-way discussion. Promote a feedback culture within the team.
  • Learning and development: Create a learning environment to ensure your team members have the appropriate skills to deliver service excellence; assess and forward plan for training needs, getting appropriate support from the MSK Learning & Development function and ensure attendance on mandatory/planned courses.
  • Personal development: Actively take responsibility for own development including ownership of own training and keeping skills and knowledge up to date, seeking support as required.

Skills and Experience

Qualifications:

• Bachelor Degree in Health or Business Administration (combination of related education and operational experience in a health care organization may be substituted for Bachelor Degree in Health or Business Administration

Experience:

• (5) years experience in healthcare field
• Significant operational, hands on management including team management gained within a customer focused service industry
• Healthcare management experience
• Have held, worked to and/or monitored a budget or business plan

Skills:

• IT literacy: confident using MS Office
• MS Word for reports
• MS Excel: team leadership skills: effective delegation, supervision, coaching and motivation
• communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally
• financial skills: understand and use financial information such as balance sheets and profit and loss accounts to inform business decision making
• Attitude / Motivation: Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSI encourages in all employees and they are defined below:
• Initiative: Thinking and taking action to make the most of opportunities by finding the optimum solution
• Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise. Demonstrating diplomacy and maintaining confidentiality.
• Responsive: Being responsive to changing priorities and demands
• Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
• Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment: Awareness and understanding of MSK’s goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven: Drive and determination to deliver results
• Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate. Demonstrating integrity in all aspects of your work including financial integrity.
• Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated:Motivation towards achieving quality results to maximise potential

go to method of application »

The care assistant position in Marie Stopes Kenya is uniquely tailored to meet the demands that are specific to our organization. Our core activities are provision of high quality, safe sexual and reproductive health services.

As such the holder of this position may require taking up responsibilities beyond the hospital setup care/nursing assistant role. The holder of the position is required to maintain a high degree of confidentiality in matters relating to the organisation and its clients.

Strategic Purpose of the Programme Operations Unit: to ensure excellent delivery all MSK outreach Programme activities and the development and funding of new work.

To provide care to clients under guidance of the nurse, clinical officer and the Centre Manager/Team Leader

Activities include:

• Prepares and serves refreshments for staff and clients at agreed times or as directed by the team leader.
• Provides clients' personal hygiene by giving bedpans, urinals, baths, assisting with travel to the bathroom; helping with showers and baths.
• Provides for activities of daily living by assisting with serving meals, feeding clients as necessary; ambulating, turning, and positioning clients; providing fresh water and nourishment between meals.
• To support clients through the provision of vocal local techniques during procedures.
• To conduct reception area activities
• To conduct centre clerical tasks
• To conduct daily data entry tasks
• To provide other services that seek to promote the image of MSK

Activities include:

• Ensures cleanliness of the entire facility by cleaning as instructed by the team leader or other supervisors
• Follows all aspects of the infection prevention protocol and assist in Infection Prevention activities as directed by the Team Leader
• Ensure that theatre and bed linen is clean, pressed and available at all times.
• Keeps the kitchen clean and neatly arranged ensuring that utensils and cutlery are accounted for and hygienically kept.
• Runs errands as requested by the Centre Manager, such as banking daily income and buying items from petty cash, and provides the required receipts.
• Support the Centre team members by assisting to sterilize equipment and assist in the procedures as requested by service providers
• To abide by all MSK policies and procedure in the performance of duties

Activities include:

• Maintains work operations by following standard operating procedures and policies.
• Protects organization's values by keeping patient information confidential.
• Updates job knowledge by participating in educational opportunities which include attending CMEs
• Documents actions by completing forms, reports, logs, and records as required.

Knowledge, Skills and Experience

Qualifications and Experience:

• Minimum ‘O’ Level qualification
• Tertiary qualification in business studies, nurse aide, customer care, front office management, or similar will be an added advantage.
• Minimum 1 year post training working experience.
• Knowledge of Computer is a MUST.

Skills:

• High regard for confidentiality
• Good communicator – written and oral
• High regard for client care
• Responsible
• Reliable
• Understanding
• Self confident
• Flexible
• Ability to be calm under pressure
• Enthusiastic
• Task-oriented
• Very comfortable with team work
• Honest
• Ability to work flexibly to meet service needs.
• Attitude / Motivation: Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSK encourages in all employees and they are defined below:
• Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive: Being responsive to changing priorities and demands
• Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
• Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment:Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven: Drive and determination to deliver results
• Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated: Motivation towards achieving quality results to maximise potential
• Team Player:Working as part of a team by being supportive, flexible and showing respect for each other

go to method of application »

Reporting to and working with the Center Manager, the Service Provider/Nurse’s main role is to maintain the high clinical standards expected by MSK and actively work to promote the clinic and contribute to improved financial performance. The nurse promotes and restores patients' health through collaboration with all team members; providing physical and psychological support to patients, he/she also supervises other team members.

Strategic Purpose of the Programme Operations Unit: to ensure excellent delivery all MSK outreach Programme activities and the development and funding of new work.

Provision of quality client care

Activities include:

• To provide comprehensive client counselling on reproductive health, contraceptive options and other services.
• To ensure that all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Team Leader if the client complaint continues or is of a serious magnitude.
• To maintain the highest possible standard of client care by providing quality care to all clients.
• To implement a smooth, efficient client flow to minimise client waiting times.
• To monitor and evaluate client care continuously and recommend improvements as necessary.
• To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
• Budgetary control, maintain record keeping, reporting and performance management

Activities include:

• To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised.
• To comply with all financial standing operating procedures including accurate and timely management of advances and surrenders required for outreach provision.
• To ensure accurate client records are maintained in both the client record book and daily register.
• To ensure all client information is kept confidential at all times and stored appropriately.
• To provide accurate, timely collation of activity data for internal and external reporting purposes.
• To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
• To assist in the collection of client feedback data
• Technical and clinical service provision

Activities include:

• To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
• All methods of short and long-term contraceptive methods, including injections, implants and IUDs.
  Removal of implants and IUDs where required.
  Assistance with tubal ligation and vasectomy procedures.
  Cervical screening, STI screening and treatment and VCT.
• To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
• To carry out all nursing procedures (as laid down in the procedure manual).
• To maintain high standards of cleanliness and infection control measures.
• To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
• To order medical supplies and consumables in good time to avoid shortage.
• To ensure proper storage of medical supplies.
• To support clients through the provision of vocal local techniques during procedures.
• To attend clinical training and supervision as required.
• To promote and ensure proper use of the Client Information Center (CLIC)
• To support new team members in their induction & orientation and assist with training as required.
• Participate in promotional and marketing activities

Activities include:

To fully participate in planned promotional activities including educational and awareness-raising events with clients, community members and other stakeholders.

To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.

Knowledge, Skills and Experience

Qualifications and Experience:

• Diploma in Nursing from a recognised medical training college.
• Bachelor in Nursing will be an added advantage.
• Registered by the Nursing Council of Kenya
• Minimum 2 years post training working experience.

Skills:

• High regard for confidentiality
• Excellent communicator – both written and spoken
• Commitment to excellent client care and the delivery of client-focused services.
• High level of attention to detail
• Knowledge of professional nursing theory and practice to give and evaluate patient care.
• Knowledge of organizational policies, regulations and procedures to administer patient care.
• Knowledge of medical equipment and instruments to administer patient care.
• Skills in preparing and maintaining records, writing reports and responding to both oral and written enquiries.
• Skill in establishing and maintaining effective working relationships with patients, medical and clinic staff and the public.
• The ability to react calmly and effectively in emergency situations.
• The ability to interpret, adapt and apply guidelines and procedures.
• Excellent computer use skills
• High level of professionalism and management of clients
• Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
• Ability to remain calm under pressure
• Ability to work flexibly to meet service needs.
• Attitude / Motivation: Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. There are 13 key behaviours that MSK encourages in all employees and they are defined below:
• Initiative: Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive: Being responsive to changing priorities and demands
• Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
• Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment: Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven: Drive and determination to deliver results
• Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
• Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
• Motivated: Motivation towards achieving quality results to maximise potential
• Team Player: Working as part of a team by being supportive, flexible and showing respect for each other