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One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty.
Job Location: Western / Rift-Valley
Reports To: Case Investigations Team Lead
Job Description: The Case Investigations Associate will mostly be based in the field, carrying out field visits to interview farmers and field staff, and collect statements. The information collected will be used to resolve farmer complaints around inputs, repayment and the quality of One Acre Fund services.
The agents will be responsible for resolving all cases raised by farmers in the shortest time frame to the highest levels of satisfaction. This is very visible and important position that cuts across many departments at One Acre Fund and supports senior field directors in their execution duties as well as informing and guiding senior departmental heads on programmatic issues.
Your Role
Case Management
Field Visit Activities
Departmental Liaison Activities
Our Requirements
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