Latest Jobs at Church World Service

Duties

• Assist Programs Management to design and roll-out cross-cutting policy and procedure updates, as needed.
• Review departmental SOPs at least once annually to assist Programs Management to synchronize and standardize policies and procedures.
• Leads cross-cutting process reviews affecting multiple Programs Departments.
• Supports Programs Department strategic/annual plan processes, and communicates with all Programs Department stakeholders on progress toward planned benchmarks an achievements.
• Reviews Programs external and internal reports at least once annually to assist Programs Management to implement reporting improvements.
• Assists in the development of Programs Department budget.
• Represents CWS/RSC Africa with USRAP partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies, as needed, on specific projects or topics.
• Conducts research in support of RSC Africa Programs. Annual research objectives to be determined in coordination with Programs Management.

This position also undertakes other duties as assigned by CWS/RSC Africa Management, with key priorities and projects determined on an annual, quarterly, and monthly basis.

Job Qualifications

• Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s Degree required.
• Master’s Degree preferred.
• Eight (8) years’ work of paid work experience is required
• Three (3) years of supervisory – managing staff, budgets, projects and/or leading teams is required
• Demonstrated management experience with a refugee serving/processing agency(s) preferred.

Knowledge/Skills:

• Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and WRAPS database.
• Detailed knowledge of case processing SOPs and the role of WRAPS in case processing.
• Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs.
• Strong English communication skills, both oral and written.
• Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences.
• Strong supervisory skills and understanding of performance management systems.
• Excellent organizational and time management skills.

Abilities:

The Programs Project Manager must have the ability to:

• work and make decisions independently and contribute to overall operations at management levels;
• travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program
• communicate effectively both verbally and in writing;
• follow instructions with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS;
• maintain a high performance standard with attention to detail.
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa.
• take initiative in the development and completion of projects within the specified timeframe;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation.
• effectively manage RSC Africa’s resources; and
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

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Job Qualifications

• Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s degree is required.
• Two (2) years of paid work experience is required.
• Casework or previous resettlement experience is preferred.
• Prior USRAP Field Processing experience preferred.

Knowledge/Skills:

• Second language an advantage; French, Somali, Tigrinya, Amharic, Kinyarwanda or Arabic preferred.
• Demonstrated computer skills, especially Microsoft Word, Excel, and Outlook.
• Strong organizational and time management skills.
• Strong verbal and written English language skills.

Abilities:

The Senior Caseworker must have the ability to:

• travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
• accurately type 40 word per minute at 96% accuracy;
• pass the regularly administered job knowledge assessments at 80% or higher;
• communicate effectively both verbally and in writing;.
• follow instructions from the Supervisor with a positive and receptive attitude;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP) in Africa

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Duties

• Provides training on interviewing, completion of the minor questionnaire, and analysis of the BID.
• Drafts SOPs on minor processing and monitor implementation of SOPs.
• Monitors weekly minor reports to identify urgent cases and to move cases more quickly through the pipeline.
• Liaises with UNHCR, PRM, CIS, RPC and RAs on issues related to minors.
• Determines, in conjunction with other partners, the best resettlement options for all minors other than M1 and M5. When necessary, counsels minors (and their non-parent guardians) about the various resettlement options available, the realities of life in the US, and benefits of the refugee foster care program, etc.
• Serves as focal point and provides technical expertise for field team staff during circuit rides.
• When the child is at immediate risk, coordinates with other partners to ensure appropriate action is taken.
• Drafts regular reports and analysis and submits quantitative and qualitative data from a wide range of sources.

Job Qualifications

• Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s Degree is required.
• Master’s degree preferred.
• Five (5) years of paid work experience is required.
• Two (2) years of related experience in child protection in refugee contexts is required.
• Overseas experience in a developing country is preferred.
• Second language an advantage; Somali, French, Amharic, Kinyarwanda, Kiswahili or Arabic preferred.
• Experience with overseas processing or US Refugee Resettlement preferred.

Knowledge/Skills:

• Through knowledge of the US Refugee Admissions Program and WRAPS database.
• Strong verbal and written English language skills.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook.
• Strong organizational and time management skills.
• High level of professionalism especially with partners.
• Meticulous attention to detail.

Abilities:

The Child Protection Specialist must have the ability to:

• work as part of team in a multi-cultural environment;
• take initiative in formulating procedures and training plans to improve operations;
• ensure policies and procedures are implemented and executed in accordance with guidelines and standard operating procedures;
• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;
• travel extensively throughout the regions, sometimes on short notice and under difficult conditions;
• travel in sub-Sahara Africa on short notice and under difficult conditions to meet demands of a dynamic operational program;
• maintain a high performance standard with attention to detail;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive attitude;
• exercise good judgement and seek guidance as appropriate when confronted with unanticipated problems;
• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;
• carry out all of the duties of the position efficiently and effectively with minimal supervision;
• work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects;
• lead others and address issues as they arise;
• maintain strict confidentiality with RSC Africa administrative and operational information;
• manage a large and diverse workload under pressure with competing priorities;
• analyze and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high level of motivation;
• effectively manage RSC Africa’s resources;
• actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP)