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  • Posted: Oct 4, 2018
    Deadline: Not specified
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    Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
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    Principal Officer Network Distribution & Operations

    Job Description

    Role purpose:

    Reporting to the Senior Manager - Distribution & Customer Fulfillment, the position holder will manage the Company’s Revenue Stream to meet company objectives by ensuring timely planning, processing and delivery of stock transfers, ensuring stock availability (nil out of stocks) across the distribution network, planning user training to ensure effective use of ERP systems, pursuing customer delight and reporting of Key Performance Indicators as per the supply chain metrics.

    Key accountability and decision ownership:

    • Planning for stock transfers across all network distribution centers and ensure 100% stock availability (nil stock-outs)
    • Manage load and route plans for retail and dealer transfer orders to optimize on delivery cost and resource utilization
    • Carry out mini-store stock reconciliations to mitigate stock loss during transit, manage obsolescence and stock ageing
    • Analyze monthly distribution costs against orders delivered, process payments and provide key cost statistics to support decision making by senior management
    • Plan and carry out perpetual performance evaluations for dealer managed stores and identify opportunities for improvement
    • Plan and train mini-store management staff on order processing, inventory, risk management and customer service to achieve set customer satisfaction levels
    • Plan, develop and implement new mini-stores in consultation with regional stakeholders to boost product availability in the market and reduce order to cash cycle
    • Initiate, develop, review and maintain sustainable stock transfer policies and standard operating procedures for compliant operations
    • Collate data, analyse and generate accurate reports in accordance with the Supply Chain metrics.

    Qualifications

    Job Requirements

    • Degree in a business discipline
    • 5 years working experience in a stock management environment, of which 3 years should be in Supervisory Role in a Distribution & Customer Fulfillment Environment
    • Knowledge / Certification in supply chain professional course will be an added advantage
    • Excellent knowledge of Safaricom products and services
    • Excellent knowledge of Distribution & Customer Fulfillment and procedures
    • Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
    • Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills
    • Mentoring/coaching skills/experience
    • Excellent interpersonal skills
    • Good decision making skills
    • Good communication and presentation (oral and written) skills
    • Experience in telecom, financial services or similar industries
    • Analytics experience in one or more of these areas: End to end Reconciliation and trending of outcomes, Inventory Management, Sales Planning and forecasting, Post events and launch Impacts analysis, customer care resolution and tracking, etc.

    go to method of application »

    Acquisition Manager - Home Channel

    Job Description

    We are pleased to announce the following vacancy in the Market Development department within the Regional Sales Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

    Reporting to the Senior Manager – Home Channel, the individual will be responsible for driving uptake of Home Solutions, Terminals (home solutions related) and in the market through available channels to ensure growth of Revenue, Data usage, and growth of ARPU.   He/ She will coordinate cascade of Home solutions execution direction to the regional teams to ensure success of all product campaigns. 

    Job Responsibilities

    • Ensure increased revenue generation and achievement of set targets through Home solutions sales and content sales for data traffic growth
    • Drive achievement of Channels Net Promoter Score (NPS) target
    • Develop BTL marketing campaigns in liaison with relevant stakeholders in support of Home solutions campaigns.   
    • Drive adoption of content as a service aid for home channel adoption
    • Champion, support and Coordinate with relevant teams to increase Home solutions /Internet/Data products through the channels.
    • Provide timely reports for all campaigns and suggest areas of improvements to deliver against the business objectives.
    • Manage Home solutions Products POSM for all available channels countrywide. 
    • Develop activations  for new channels developed and reseller models
    • Develop training and Communication strategy for Strategic product campaigns in liaison with stakeholders
    • Champion training within all available channels with regards to Strategic Products, Terminals and Data products. 
    Qualifications

    Job Qualifications

    • Degree from a recognized university preferably in Sales/ Marketing or business management
    • 4 – 6 Years’ experience in Sales or Retail and preferable.
    • 3 Years’ experience in internet sales in a telco environment
    • Conversant with Safaricom/telecommunication data products.
    • Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
    • Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
    • Excellent interpersonal, Decision making and planning and Organization skills.

    Method of Application

    Interested and qualified? Go to Safaricom Kenya on safaricom.taleo.net to apply

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