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  • Camp Manager at Crystal Recruitment - 2 Positions

  • Posted on: 13 February, 2019 Deadline: Not Specified
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    We seek to recruit Two Competent Camp Managers to join our client who runs a group of luxuries camps.

     

    Camp Manager - 2 positions

     

    Job Summary

    Under the direction of the Operations Manager, the Camp Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the four Key Result Areas (guest service, employees, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

    Responsibilities

    • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
    • Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
    • Assist in keeping the camp clean and tidy, at all times
    • Deal with customer complaints in a professional manner
    • Complete all daily administration tasks as required
    • Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
    • Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
    • Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
    • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
    • Complete regular checks on portable electrical appliances
    • Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
    • Manage and maintain effective and efficient use of all operations equipment in line with company policy
    • Provide reports, as required, for senior management
    • Maintain effective communication, at all times, among the team and head office
    • Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
    • Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
    • Complete all required health and safety/fire checks on time
    • Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
    • Report any security issues to the operations manager immediately
    • Always adhere to all company policies and procedures and licensing laws
    • Be involved and contribute at team meetings
    • Carry out instructions given by the management team and head office

    Qualifications

    • Hotel Management degreediploma from a reputable institution
    • Food and beverage qualifications are desirable though not a must
    • MS office suite

    Working Experience

    • Over 5 years of progressive hands-on experience in a busy 3 to 5-star hotel or tented camp.

     Personal Qualities and Behavioral Attributes

    • Customer focus with a warm friendly personality
    • Ability to work unsupervised in a busy environment
    • Ability to prioritize duties
    • Honest and reliable
    • Build and maintain good relationships with all team members
    • Be able to communicate well with people of all levels
    • Ability to develop self and others
    • Ability to welcome and embrace change, with a positive attitude
    • Good judgment skills with the ability to plan ahead
    • Able to create and work within budgets

    Method of Application

    Interested and qualified? Go to Crystal Recruit career website on www.crystalrecruitment.co.ke to apply

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