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  • Posted: Feb 13, 2019
    Deadline: Not specified
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    Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle. We are the partner that understands your needs, recruits 'best-in-class’ talent and counsel you towards a successful conclusion to the searc...
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    Camp Manager

    Job Summary

    Under the direction of the Operations Manager, the Camp Manager is responsible to manage property operations on a day to day basis of a single property to assure optimum performance and continual improvement in the four Key Result Areas (guest service, employees, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday camp operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

    Responsibilities

    • Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
    • Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
    • Assist in keeping the camp clean and tidy, at all times
    • Deal with customer complaints in a professional manner
    • Complete all daily administration tasks as required
    • Ensure that all tents and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
    • Maintain the correct handling of all soiled linen and ensure that every tent has the correct bedding and relevant number of towels
    • Report any faults or damage in any of the tents or camp facilities immediately to the operations manager and maintenance manager
    • Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
    • Complete regular checks on portable electrical appliances
    • Be accountable for all relevant product delivery and stock management (mainly, laundry, food items, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
    • Manage and maintain effective and efficient use of all operations equipment in line with company policy
    • Provide reports, as required, for senior management
    • Maintain effective communication, at all times, among the team and head office
    • Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
    • Ensure that the muster roll is kept up to date and manage absence and lateness, in line with company policy
    • Complete all required health and safety/fire checks on time
    • Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
    • Report any security issues to the operations manager immediately
    • Always adhere to all company policies and procedures and licensing laws
    • Be involved and contribute at team meetings
    • Carry out instructions given by the management team and head office

    Qualifications

    • Hotel Management degreediploma from a reputable institution
    • Food and beverage qualifications are desirable though not a must
    • MS office suite

    Working Experience

    • Over 5 years of progressive hands-on experience in a busy 3 to 5-star hotel or tented camp.

     Personal Qualities and Behavioral Attributes

    • Customer focus with a warm friendly personality
    • Ability to work unsupervised in a busy environment
    • Ability to prioritize duties
    • Honest and reliable
    • Build and maintain good relationships with all team members
    • Be able to communicate well with people of all levels
    • Ability to develop self and others
    • Ability to welcome and embrace change, with a positive attitude
    • Good judgment skills with the ability to plan ahead
    • Able to create and work within budgets

    Method of Application

    Interested and qualified? Go to Crystal Recruit on www.crystalrecruitment.co.ke to apply

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