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  • Posted: Feb 18, 2019
    Deadline: Not specified
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    Barclays has operated in Kenya for over 100 years. Financial strength coupled with extensive local and international resources have positioned Barclays Bank of Kenya as a top provider of financial services in the market. With an extensive footprint of over 100 outlets and over 210 ATMs spread across the country the banks boasts of years of superb financia...
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    Operational Risk Officer - Digital Channels

    Proactive

    • Have a clear understanding of the overall virtual lending business and process automation strategy of the bank including mobile and digital landscapes, and be able to integrate that strategy into fraud mitigation plans and processes.
    • Implement policies, procedures and strategic programs to mitigate risk and losses on the digital platforms.
    • Analyze fraud prevention/detection processes and prepare recommendations to improve performance and mitigation strategies, in line with the digital channels.
    • The Risk Officer will analyze and review digital, online and mobile transactions in order to identify patterns and trends.
    • Monitor customer demographics to identify fraud high risk segments
    • Perform quality reviews of cyber security and security essentials self assessments
    • Network with others across the industry and collect industry data to set benchmarks and to measure success of various actions taken to prevent fraud, and to monitor changes in fraud trends.
    • Collaborating with development teams, project managers, security teams, and other stakeholders to incorporate security requirements into digital channels interfacing with customers and external stakeholders.
    • Identification, triage, and remediation of cyber security and fraud vulnerabilities working in close partnership with the First line, vendors, development and system administration team
    • Work with other members of the wider Risk and Fraud departments, to include but not limited to; assisting in the continued development of members of the team engaged in supporting fraud mitigation, supporting the Forensics team in doing thematic investigations involving fraud, and supporting all other analytical requests from the business.
    • Reviewing digital channel attack surfaces, both internal and external, and identify weaknesses and help reduce the risk exposure caused by said weaknesses
    • Assist with incident response and handling alongside computer forensics investigation

    Predictive

    • Working with the first line develop forward looking triggers through models and metrics used to mitigate likelihood of loss materialising to ensure they are fit for purpose.
    • Explore and implement Network Analysis, Random Forest models and any other appropriate predictive model frameworks aimed at identifying and monitoring fraud activity (application and portfolio stage fraud attempts)

    go to method of application »

    Bancassurance Claims Team Leader

    The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support Bancassurance Operations in management of claims.

    Reporting to the Head of Bancassurance Operations, the role holder will be responsible for end to end management of all claims within the Bancassurance portfolio. The key objective is to ensure that all claims are reported, tracked and resolved as per SLA to enable the Bank, through BBIAL deliver on the insurance promise and so become the preferred insurance solution provider.

    • Excellent underwriting skills and insurance product knowledge
    • Effective communication and negotiating skills to deal with external service providers and customers
    • Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
    • Passionate drive for results
    • Service Excellence
    • Planning and Organising
    • Good understanding of insurance processes
    • Accuracy and attention to detail
    • Problem Solving skills
    • Technological understanding (tools – Microsoft Office, etc)
    • Time Management

    Method of Application

    Use the link(s) below to apply on company website.

     

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