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  • Posted: Mar 11, 2019
    Deadline: Not specified
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    Swvl is a global tech startup based in Dubai that provides a semi-private alternative to public transportation for individuals who cannot afford or access private options. The Company has built a parallel mass transit system offering intercity, intracity, B2B and B2G transportation in 10 megacities across Africa, Asia, and the Middle East.
    Read more about this company

     

    Operations Manager Kenya

    You will be responsible for the development and growth of SWVL’s operations in Nairobi and Kenya as a whole.

    As the Ops manager of SWVL’s Kenyan operation, you will be leading efforts to roll out SWVL’s new, innovative transportation system. The Ops manager role requires talent, leadership, and an entrepreneurial drive.

    As the Ops manager, you’ll be responsible for operational excellence and maintaining ‘SWVL’ quality throughout the rider’s experience. Customer support, supply chain management, service quality management — all of these sit under the Ops manager role. Continual improvement and a quality focus are the name of the game. SWVL believes in solving local problems with local solutions, so understanding the local market and delivering custom messages is important. This is where creativity meets analytics head on

    Requirements

    Who you are

    • You enjoy challenges, are flexible, can work long / irregular hours (when needed), and you can deal with ambiguity / ever-changing demands on your time & productive capacity. You want to be an owner (stock options / long-term incentive compensation) and you aspire to ascend into a leadership role in a fast-growing start-up.
    • 3+ years of consulting, investment banking or operations management experience
    • Track record in scaling & expanding operations to new markets.
    • Data-driven decision mentality and sound business judgment through strong analytical thinking
    • Experience with African markets and emerging markets is a plus.
    • Attention to detail, highly resourceful and self-motivated.
    • Demonstrated ability to engage & perform with senior professionals- reporting, coordination, communication, influence.
    • Entrepreneurial DNA and fear tolerance of a honey-badge

    go to method of application »

    Corporate Sales Manager

    The Corporate Sales Manager for Kenya will develop and implement sales programs targeting prospective customers other key contacts vital to generating sales opportunities. Her or his responsibilities will include:

    • Defining and implementing an agreed sales plan
    • Delivering revenue against pre-defined targets and objectives
    • Understanding buying/selling processes involving multiple decision-makers for ground transportation purchases
    • Building and maintaining ongoing communications with the HQ resources, such as marketing, sales management, technical support etc to ensure a transparent and coordinated approach in the country
    • Providing a regular reporting to ensure other team members as well as operations and corporate support are fully informed of the latest actions and information
    • Establishing and maintain professional business relationship with our targeted customers and partners
    • Educating customers and prospects on our propositions and services

    Requirements

    The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

    Additional qualifications include:

    • University degree in Business Administration, Economics, Engineering
    • 3 plus years of experience in sales and business development
    • 2 plus years in active account/sales management
    • Superior oral/written communication & listening skills in English
    • Ability to solve problems and act quickly
    • Technical savvy

    go to method of application »

    Country General Manager

    As the GM of SWVL’s Kenyan operation, you will be leading efforts to roll out SWVL’s new, innovative transportation system. The Country GM at SWVL is by far the most demanding position SWVL has to offer requiring talent, leadership, and an entrepreneurial drive.

    This is first and foremost a role for a strong marketer, focusing on reaching new users and extending the SWVL brand to the masses. But as the city lead, you’ll also be responsible for operational excellence and maintaining ‘SWVL’ quality throughout the rider’s experience. Customer support, local marketing, supply chain management, service quality management, social media, PR — all of these sit under the GM. Continual improvement and a quality focus are the name of the game. SWVL believes in solving local problems with local solutions, so understanding the local market and delivering custom messages is important. This is where creativity meets analytics head on.
    Requirements

    • Work with SWVL’s Launch team to continue the growth of SWVL in Nairobi and in other Kenyan cities
    • Initiate creative local marketing strategies and user growth campaigns
    • Manage deployment and quality of supply chain (i.e. SWVL’s driver partners/captains)
    • Represent SWVL at local events and with local PR
    • Manage local regulatory concerns and local politics
    • Communicate product/process needs to HQ, work with product/engineering to deliver on them
    • Help scale other cities through developing and sharing best practices
    • Continue to grow revenues and ridership
    • Manage SWVL Kenya accounting, finance, compliance, payroll, time & attendance, operations support, procurement, and other administrative functions

    WHO YOU ARE

    • You enjoy challenges, are flexible, can work long / irregular hours (when needed), and you can deal with ambiguity / ever-changing demands on your time & productive capacity. You want to be an owner (stock options / long-term incentive compensation) and you aspire to ascend into a leadership role in a fast-growing start-up.
    • 6+ years of consulting, investment banking, marketing or operations management experience (not quite there? Apply for the Community Manager or Operations Manager instead!)
    • Data-driven decision mentality and sound business judgment through strong analytical thinking
    • Creative solutions driven mindset, with a get stuff done attitude
    • Relevant experience in consumer service marketing is helpful
    • Stellar networking skills and the ability to make smart partnerships happen
    • Entrepreneurial DNA and fear tolerance of a honey-badger

    Method of Application

    Use the link(s) below to apply on company website.

     

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