Latest Recruitment at Bonfire Adventures

Job Details

• Being amicable and approachable with flexible working hours.
• Being professional and assertive
• Being detail oriented
• Comprehensive industry knowledge
• Customer service
• Computer knowledge
• Interpersonal relationships
• Meeting deadlines

Responsibilities

• Responding to inquiries regarding hotels & safaris within 24hrs
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Making flight quotations
• Doing tour bookings – both inbound and outbound
• Ensuring KWS park rules & hotel regulations are made clear to tourists
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are
• pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
• Coordinating with other team in arranging flying & ground packages
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
• Any other duty as may be assigned from time to time.

Qualifications

• Certificate or diploma in Tour operations or tourism management or related field
• Over one year experience as Tour/travel consultant in a busy environment
• Ability to use various tours/hotel booking systems.
• IATA qualification is an additional advantage
• Experience in outbound tours is an advantage
• knowledge of GDS an advantage

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Job Details

• Present, promote, and sell products or services to new and existing clients
• Plan domestic tours including lodging, food and transportation arrangements; negotiates with tour operators on domestic and international tour packages and ticketing
• Conducts post-tour evaluations, analyses and reports response
• Liaise with airlines for the best prices as well as other transport companies to ensure travel arrangement including for transport, accommodation and food as made according to the clients’ requirement
• Book transportation and hotel reservations, using computer terminal or telephone
• Negotiate and prices tours for the clients to help generate revenue for the tour company Arrange for the collection of payment as well as for transportation and accommodation from customers
• Conduct client relationship management which will include; assisting clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
• Promote the tour company using e-marketing
• Create and advise the clients on their itinerary
• Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
• Tracks and notifies travellers of payment received and balance due
• Promotes tours and generates publicity by attending travel fairs, tour & travel presentations

Qualifications

• Certificate/ Diploma in Tourism Studies, Business Administration or related field
• More than 1 year of in the tour business
• Good negotiation and planning skills
• Good at providing positive public relations
• Able to handle complaints well
• Good organization skills
• Able to multitask and coordinate several tour events simultaneously
• Good communication skill in both oral and written
• Good customer and Personal Service

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Job Requirement

• Knowledge of accounting principles and practices
• Knowledge of Quick books
• Knowledge of finance principles
• Knowledge of financial reporting
• Technical accounting skills
• Flexible and able to work under pressure
• Previous experience of general accounting
• Proficiency in relevant accounting software
• Certificate/Diploma/Degree in Finance or Commerce
• CPA (K) or ACCA
• Financial Management Experience