Job Openings at Moko Home and Living

The Role In Brief

Moko’s goal is to change the way people experience their everyday home. We have an ambitious development pipeline that spans mattresses to sofas with the goal of making our customers’ dream of leading a modern lifestyle a reality. We’re looking to add a Business Development Manager who will be responsible for expanding MoKo’s locations and running Moko’s day-to-day retail operations. You’ll be an excellent project manager who is able to juggle a variety of tasks under tight timelines. You’ll put into use your relationship building skills to establish relationships and manage partners and service providers as we expand to new locations and channels. Finally, you’ll be excellent people manager, who can motivate and grow the team.

Responsibilities

Manage and grow a motivated team

• Coordinate and manage daily and weekly activities of the team to create a high-performing team where KPIs are always met
• Provide 1-on-1 coaching for all team members to ensure they meet their personal and team goals

Implement MoKo’s expansion plans

• Work with the Head of Retail to develop and implement the broader strategy to expand MoKo into new channels (e.g. supermarkets) and locations
• Create the workplan to launch new showrooms, and manage the team follow the plan and successfully open new showrooms
• Work with the Head of Brand and Head of Retail to design showrooms that create a wow experience for our customers
• Build relationships and liaise with external stakeholders to help MoKo achieve our expansion goals, including but not limited to
• Establishing new partnerships with supermarkets
• Ensuring we have the necessary government approvals and permits to launch new showrooms
• Creating partnerships with e-commerce platforms to sell MoKo merchandise

Career Growth + Compensation

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

Qualifications

• You have experience (preferably 3 years) in senior business development or project management
• You are talented in managing people to achieve their goals
• You excel at building relationships, negotiating partnerships, and managing performance of suppliers, landlords, and other stakeholders required to develop new channels and launch new dreamy units
• You are an exceptional project manager who pays extra attention to details when developing and executing a plan
• You are an analytical thinker, and you make decisions based on data and quantitative analysis
• You thrive when you are able to take initiative to solve problems and come up with more efficient ways of achieving your goals

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The Role In Brief

Moko’s Operations Officer makes hundreds of families happy every week by making on-time deliveries of top-notch mattresses, sofas and furniture efficiently, and with a smile.  You’ll help in the coordination of the team responsible for warehousing and nationwide distribution of all our products. You will be an experienced, results-driven multi-tasker who is eager to support the operation’s processes of logistics, inventory and orders management.

Responsibilities

Support Moko’s distribution to ensure world-class service delivery

• Receive and dispatch goods in the factory. All goods must be received through a production output document and leave the warehouse with an invoice.
• Coordinate offloading of goods to the warehouse and organization of the warehouse.
• Ensure trucks are accurately loaded and dispatched on a timely basis.
• Route Planning to ensure that the trucks go on the most efficient route.
• Responsible for meeting, recording and monitoring operations’ goals such as lead time to delivery, truck usage, etc.
• Ensure company vehicles e.g. the trucks and forklifts are kept in a functional condition, well serviced and ready for use.
• Manage relationships with contracted transporters.

Bring delight to our customers by delivering products, efficiently

• Ensure the queue is updated with new orders and orders that have been dispatched.
• Ensure sales team is updated on inventory status of items in the warehouse.
• Manage customers’ feedback. Recording any customer complaints that are received by the sales team and passing over to the relevant department; logistics, admin or production.

Lead, grow and continuously improve your team

• Manage the warehouse and distribution teams and ensure a safe and happy environment.
• Ensure the team supervisors are performing their jobs adequately.
• Communicate to the team clearly about the expected outcomes.
• Assist in the hiring and training of new team members

Compliance and Continuous Improvement

• Strict enforcement of all Organizational SOP’s as relates to operations i.e.  Personnel and equipment safety, attendance, cleanliness, work gear etc.
• Oversee and achieve high compliance with health and safety standards and other best-practice policies and procedures geared at cultivating a zero-harm culture within the team.

Take responsibility for warehouse and inventory management

• Inventory of all non-foam products. As part of inventory and record keeping, you will be responsible for doing regular stock takes and reconciling any differences.
• Responsible for warehouse security. This involves reviewing warehouse security procedures and taking steps to ensure that all goods in the factory are safe and not being mishandled.
• Ensure timely purchase of items in the warehouse. This includes items such as first aid box contents, firefighting equipment and other safety items/posters required in the warehouse.

Career Growth + Compensation

Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team.  Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.

Qualifications

• Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
• Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel
• Experience in warehousing, inventory management, logistics and/or distribution
• An independent, out-of-the-box thinker with strong problem-solving abilities
• Strong professional references demonstrating professional accomplishment and trustworthiness
• Candidates with at least 2 years’ experience supervising a team preferable