Context / Scope:
The Business Engagement & Transformation (BE&T) organization is accountable for business partnering, solution delivery and user experience management. BE&T works across the Diageo Business Services (DBS) portfolio of projects, transformations and service offerings to drive market performance and outcomes. BE&T Africa team has two functional domains: Commercial and Supply & Back Office, each headed by a Solution Delivery Lead.
The Business Analyst role has a key part to play in developing process and technical solutions to business problems by defining, analyzing and documenting requirements, shaping solutions via process improvement or farming out requests to product owners and COEs as appropriate. For effective impact across the BE&T, the role has been designed to focus on both functional and regional deliverable.
The BA will support the Solution Leads in ensuring that we are completely aligned with our markets and delivering quality services and solutions through understanding and managing market’s needs, design and deliver solutions and ensure brilliant user experience that create value and support the markets business growth ambitions. Business analyst role includes three key elements:
This role will have a degree of financial responsibility for identifying (in conjunction with other parts of DBS and the project teams) all (Diageo Business Services) DBS spend associated with any analysis or requirements within process and data areas. This role will also support project initiation and execution with key focus on requirement gathering and documentation.
Additionally, the business analyst is responsible for identifying the cost impact of change requests that have been proposed within a project. The role also supports the Solution Delivery Lead in identifying and evaluating the financially measurable benefits in a project. Finally, the role supports project managers in certifying the delivery of information services provided by IS vendors in order for payments to be released to the vendor for project work.
This is a functional role spanning across the Africa markets with accountability for embedding and leveraging a common framework and approach to solution development and business process optimization
Given the pan-African scope of the role, the holder of the role will require experience in working in multi-cultural teams. The Business Analyst is expected to leverage remote working tool to enable execution of work in virtual teams while exhibiting capacity to work with little or no direct supervision.
In addition to dealing with a variety of Diageo business units, the role would also work closely directing and managing our third-party delivery partners.
The role inspires, collaborates and aligns with market functional leadership teams, including DBS, to drive process improvement, consistency, transformational change, improved financial control and unlock business value for the markets.
Key Leadership Behaviours
Being inclusive and leveraging diversity, Bridge building through influencing, Self-development, Valuing others and unleashing talent.
Living the Values
This includes ownership, integrity, celebrating success and passionate about customers.
Purpose of Role
The primary purpose of this role is to support the Solution Delivery Leads in the area of transformational change and continuous process improvement. Supporting the development of the market DBS strategic agenda, understanding the change required the value proposition associated and required development, deployment to realize the benefit.
This role will support delivery of key strategic programs in the functional domains with projects and process/system improvement initiatives of varying levels of complexity. Projects will typically last 3 – 12 months for design and build with roll out/releases to other business units in subsequent financial cycles.
Qualifications and Experience Required
Barriers to Success in Role
Flexible Working options / Travel requirements
It is our goal to reach greater flexibility of resources, which we recognize, may require a greater level of mobility and travel.
For this role we anticipate the percentage of travel to be between 20 – 25%, however, configuration of project portfolios and locations of key stakeholders mean that not everyone may be required to travel to deliver projects. Pattern of travel will be dependent on the needs of the project, region / process areas and pipeline of work.
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