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  • Posted: Sep 27, 2019
    Deadline: Not specified
  • Text Book Centre (TBC) is the biggest and most diversified book-seller in Africa. It was founded in 1964 as a partnership between two businessmen in Kenya, Mr. S V Shah and Mr. M J Rughani. TBC has over the years grown tremendously to become the leading bookstore chain in Kenya. Its retail, wholesale and distribution services have unrivalled capacity to meet the demands of Kenya's vibrant education sector.
    Read more about this company

    Assistant Operations Manager








    Text Book Centre is 55 years old and we aim at continuing to enrich people’s minds for another 55 years or more…

    We will endure by reinventing ourselves and striving to satisfy and delight our customers and consumers while remaining true to our mission and values. As such, we are searching for an Assistant Operations Manager to assist the Flagship Retail Manager with all back-office operations.

    This role requires an individual with the capability to multitask and facilitate execution of all back-office processes and procedures. S/he coordinates and manages daily and weekly activities of the operations team creating a high-performance culture that delivers and meets set business objectives.

    Main Responsibilities and Accountabilities

    • Plays a senior lead role in the execution of back-office processes in the retail store.
    • Oversees all the product loading and offloading, stocks count and preparation arrangements for stock warehouse segmentation
    • Monitors the quantity and quality of all products stored and carries out regular product physical random checks/inventory count for the store.
    • Ensures proper security of warehouse products to deter pilferage and reduce shrinkage.
    • Ensures all necessary licensing requirements are up to date and all health and safety regulations are adhered to.
    • Provides on-going coaching, on the job training and motivation of team members and other store personnel as needed to achieve store goals
    • Ensures all Standard Operating Procedures for transactions and interactions at the store are followed including but not limited to visual merchandise standards, checkouts, pickups, returns/exchanges/trade-ins, and recycling.
    • Provides input on employee performance and development needs.
    • Ensures effective management of all operations staff and ensures adequate staffing levels throughout the business cycle.
    • Ensure that all operational issues, and other issues within the outlets, are addressed in an appropriate and timely manner.
    • Measures and tracks the efficiency of all order fulfilment processes and manages the operational team to ensure all KPIs are met.
    • Anticipates customer flow and work demands and redirects efforts and schedules to ensure proper coverage when and where needed.
    • Maybe tasked to rotate through Merchandising and Specialty assignments for the purpose of cross-training and Staff development.
    • Any other duties based on business needs as assigned by the manager in charge.


    • 5- 10 years proven experience as an Assistant Branch/Shop Manager or similar position within the retail industry
    • Adequate knowledge of store operations, all book categories, stationery and IT Products.
    • Degree in Business Administration/Management or relevant field; MSc/MA/MBA is an added advantage
    • Familiarity with people management, financial and customer service principles required
    • Ability to create and analyze reports, spreadsheets and sales statistics
    • Exposure/knowledge of E-commerce Business
    • Excellent interpersonal, verbal and written communication skills
    • Problem-solving attitude, with a can-do attitude
    • Ability to persuade and influence, negotiate to obtain agreement, promote ideas.
    • Ability to network and establish good relations with stakeholders
    • Strong understanding of supply chain and warehousing processes, from needs assessment, through planning, category management, procurement, logistics and delivery, monitoring and evaluation.
    • Strong overall knowledge and understanding of public procurement principles, financial and legal aspects of supply chain issues, ethics and risk management of Retail operations.
    • Willingness to work in shifts- 6 days a week including weekends.
    • Willingness to relocate/work in other branches as and when the company requires

    go to method of application »

    Flagship Retail Store Manager


    Head Of Retail


    10% - mainly within Nairobi


    Sarit Center, Nairobi

    Text Book Centre is 55 years old and we aim at continuing to enrich people’s minds for another 55 years or more…

    We will endure by reinventing ourselves and striving to satisfy and delight our customers and consumers while remaining true to our mission and values. We are therefore looking for a self-motivated and results-driven Flagship Retail Store Manager to direct and manage our Flagship's business activities and to develop and implement effective business strategies and programs that will help us achieve our ambitious growth plans.

    The ideal candidate will be a pure retailer who speaks and understands the languages of today’s consumer and can fulfil their expectations by providing excellent Omni channel experience to each consumer. You will have hands-on experience in finance and accounting, operational efficiency, sales and marketing, human capital and engagement and be practically familiar with all areas and aspects of the business with proven ability to seamlessly coordinate processes and operations across the store.

    The successful candidate for this role will possess excellent communication skills, superior knowledge of retail store functions and product categories, exceptional budgeting and financial skills as well as strong leadership qualities. S/he should have the capability to account for all business activities, support staff development, enhance efficiency, drive sales and improve revenue, maintain meaningful relationships with our customers, build and enhance the organization's image while meeting set overall growth objectives.

    Main Responsibilities and Accountabilities

    • Oversee daily operations of the Flagship Store and manage all operational costs to drive store bottom-line efficiency and profitability
    • Lead a team of 50+ to deliver a premium consumer experience and ensure TBC’s flagship represents the most pinnacle expression of TBC retail in the marketplace
    • Lead people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards while delivering a stellar customer experience
    • Create a strategic vision for the store (service, product, environment, membership), which brings to life the TBC retail strategy and reflects the needs of the consumer
    • Coach, manage and focus your team, providing them with a common purpose and inspiring them with the power of the brand
    • Provide direct management of key functional managers in the business unit while overseeing the store’s talent acquisition, development and management.
    • Ensure the development of tactical programs to pursue targeted goals and objectives that result in generating new business.
    • Ensure the overall delivery and quality of the store's unrivalled customer experience with a view to ensuring sustainability.
    • Evaluate and recommend key investments in equipment, infrastructure, and general store merchandise.
    • Communicate strategy and store performance results to the store employees in a simplified manner that they understand in order to drive engagement and improved staff productivity
    • Retail Trend Expertise - serve as a centre of excellence around retail excellence; inspire leadership and teams on best practice.
    • Continually seeks to elevate the Text Book Center brand within the store through elevated service levels and connection to the customers
    • Partner with retail operations to align on a roadmap for the launch of programs, events and in-store capabilities
    • Owns and hits/exceeds annual sales targets across the store’s product categories
    • Creates a high-performance culture in the team where KPIs are always met and decisions are taken based on accurate data
    • Manage financial budget including labour costs and overall expenses to guarantee mid and long-term profitability
    • Prepares sales forecasts, reports and documents that aid in meeting annual and quarterly goals
    • Maintains a high level of industry knowledge by remaining up to date and current on industry trends and issues constantly recommending ways to improve
    • Maintains sales volume, product categories and selling prices by keeping current with supply and demand, changing trends, economic indicators, and competitors.


    • Bachelor degree in Business Administration or related discipline. Masters or MBA will be an added advantage
    • Minimum 10 years’ experience heading a retail store, including at least 5 years senior management experience of high turnover flagship store (+500m KSH) and/or 3 years leading multiple outlets
    • Proven track record of delivery of results including all retail KPIs
    • Retail operational expertise and experience with budgeting, planning, and forecasting sales, inventory and staffing
    • Proven leadership capabilities, with the ability to build, lead and manage high-performing teams and develop talent, succession planning
    • Digital literacy along with understanding and hands-on experience of Omnichannel retailing
    • Aesthetic understanding of the product proposition and merchandising
    • A leader: exceptional leader and motivator of people that displays exceptional leadership attributes. You have managed, grown, and nurtured teams. You know how to develop individuals into superstars
    • A go-getter with proven experience building positive working relationships and working successfully in cross-functional teams with varying levels of understanding of analytics
    • Analytical thinker with the ability to break down the components but still be able to see the bigger picture Must have flagship experience
    • Excellent written, verbal and presentation skills
    • Experience approaching problems and business situations methodically and analytically
    • Self-directed and comfortable working in ambiguous environments. Be a pro-active self-starter who can work independently
    • Excellent knowledge of MS Office, including Excel, PowerPoint, SAP
    • Irregular work hours- the availability to work evenings, weekends, and some holidays

    Method of Application

    Please submit a letter of interest with your current resume and three references to below email address on or before September 30th 2019 clearly indicating the position applied for as the subject.



    Due to the high number of applications, we will only contact candidates meeting minimum requirements. TBC remains an equal opportunity employer

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