Job Openings at Diageo

Job Description

Financial Controlling Analyst (Short Term Contract)

Reports To: Financial Controller/Financial Accountant

Context

Global Diageo Business Services (GDBS) is a global multi-functional shared service entity that processes DIAGEO-wide transactions across various world regions. It's a Business Shared Services Centre (BSS) servicing the Diageo Africa markets in handling processes such as Order to Cash, Source to Pay, Record to Report, Data Management & Financial Controllership. Diageo also has other BSS and BSS partners that support service provision. The Africa BSS Centre (ABSC) works closely with Diageo BSS Centre in Bangalore India (DBSI) in the provision of services to the Diageo Africa markets.

Dimensions

Market Complexity

Africa Business Services Centre (ABSC) Nairobi currently provides services to 20 legal business entities in different geographies across Africa using SAP as the accounting / enterprise system. The Diageo Africa business comprises integrated Supply and Demand entities producing beer, spirits, Ready To Drinks (RTD) –alcoholic & non-alcoholic in various plants across the region.

Purpose of Role

Execute a set of activities that helps in monitoring, controlling and evaluating performance against plan and generating insights to inform decisions and action. Scope of the role covers financial analysis and controlling activities in the following areas, NSV, Trade investment, A&P, production costs, overheads, OIE and working capital initiatives.

Regular financial analysis done to transform data (actual, historical & plans) to a form that helps in understanding of costs and thus supports cost controlling. A key output from the analysis is aggregating the risks & opportunities from the above mentioned sub process areas, required actions determined and communicated to senior management. Accuracy and completeness of the financial data generated is of key importance to ensure risks are mitigated appropriately and opportunities recognized and pursued.

Top Accountabilities

• Identify and drive process improvement pro-actively seek out better ways of doing things and drive implementation of “simpler, faster, better” processes and ways of working.
• Support the month-end reporting for the demand finance processes for the market including overheads reporting and other income & expenses reporting, working capital initiatives review and cash flow analysis.
• Continuous tracking of overheads for the markets including having quality review sessions with the cost center owners to understand the cost drivers and cost control measures to put in place
• Stakeholder engagement with functional cost center owners, market finance teams, market commercial finance, supply finance and operations teams.
• Support the month-end reporting for the supply finance processes for the market including NSV reporting, trade investment and A&P reporting
• Own and champion the controls agenda by ensuring financial controls environment are in operation
• Prepares and report operating and average working capital
• Support the month-end reporting for the supply finance processes for the market including COGS reporting, inventory and capex reporting

Leadership Responsibilities

The Financial Controlling Analyst role is within ABSC Financial Controlling Team. Based in Nairobi and requires supportive and challenging business partnering. Success is entirely dependent on managing and maintaining excellent relationship with the market Finance, Supply/ Production Operations teams, commercial finance and marketing/sales teams and the ability to work effectively with remote teams.

Key Stakeholders Include

• FDs and their Finance teams
• Supply Directors and their teams
• External and Internal Auditors
• GDBS and other Global Diageo teams.
• Data maintenance teams
• Commercial Finance teams
• Marketing and Sales teams

Qualifications And Experience Required

• Qualified Professional Accountant- CPA(K)/ACCA/ACMA
• Business related Degree.
• At least 2-4 years working experience in a multinational corporate environment, with exposure to some of the following areas:
• Proven track record in the area of Financial Accounting / Reporting, and/or Financial Controlling experience is strongly preferred
• Internal / external audit experience and/or SOX is an advantage
• Experience with Shared services process activities is an advantage
• Capable of working in a deadline driven environment.
• Working in a multi-national finance environment
• Demonstrated ability to successfully engage senior managers as well as other process stakeholders.
• Demonstrated English proficiency (read, write and speak)
• Excellent problem solving and analytical skills
• Relevant experience with integrated systems such as SAP is an advantage.
• MS applications (PowerPoint, Excel, Access, Word, etc.)
• BFC knowledge is an advantage

Barriers to Success in Role

• Inadequate analytical and problem solving skills
• Inadequate communication skills
• Inadequate commercial understanding
• Inability to work as part of a team
• Lack of attention to detail
• Lack of personal motivation /drive
• Inability to work in a deadline driven environment

go to method of application »

Job Description :

Diageo Enterprise Operations is part of the Diageo Business Service Organization that is a global multi-functional business that provides shared service offering across DIAGEO globally. It provides services in the scope of Order to Cash, Source to Pay, Record to Report, Financial Controllership and Data Management.

The Credit Control Stream is part of the Sell To Cash process of the DBS that entails all credit control and collection activities for DBS served markets.

Significant cross-market functional responsibilities with the aim to deliver a seamless end-to-end OTC service. It ensures proper operation of processes from incoming fund allocation to customer ledger maintenance, order release, outstanding follow-up and overdue management, including credit limit control and reporting.

Service Delivery entails issue resolution and close business partnering with the credit risk, customer service and commercial market teams.
Dimensions
The role is responsible for Customer Service Management across a number of markets within the Africa region served by the Diageo Enterprise Operations.

Market Complexity

The role would entail responsibility for step-change, standardization and process harmonization of Customer Service Management across Enterprise Operations served countries.

Africa Region comprises various markets. Current markets supported within Enterprise Operations include: Nigeria, Ghana, Cameroon, Reunion, Tanzania, Uganda, Ethiopia and Kenya incl. EAML.

Each market has specific nuances including: Market-specific Ways of Working, government regulations, different currencies, infrastructure challenges, local language requirements.

Financial

OTC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.

Cash Cycle is also interacting with some 55.000 vendors treating some 550.000 invoices per year.

Purpose of Role

• Responsible for delivering high-level customer service and ensuring on-time, in-full shipments.
• To ensure that all OTC related queries are followed up and resolved accurately, efficiently and according to the relevant SLA.
• To contribute ideas, energy, enthusiasm and support to the continuous improvement of the OTC process.
• Diageo Global objective is to provide excellent customer service to improve customer satisfaction outside and inside Diageo, and to ensure smooth transition of new customers.
• Ability to be part of a high performing team providing support, understanding and clear expectations
• Collaboration between Supply Chain and CS for invoice corrections, stock reconciliation etc

Top Accountabilities

• Ensure adherence of quality and process controls (CARM and audit)
• Finding solutions for all incoming queries – investigate, monitor, follow-up issues and provide information on progress
• Provide and continuously improve service levels in co-operation with the market commercial teams, Logistics, Finance and other parts of the business to strive for excellence in a highly competitive environment
• Identify and understand the financial impact of the processes.
• Adherence to Global and local business policies and procedures.
• Understand customer service and cultural needs of each market.

Qualifications and Experience Required:

Essential

• Fluent English and Kiswahili
• Strong interpersonal and communication skills
• Strong MS Office knowledge
• Very strong customer service attitude
• Liaising with other teams, coordinating issue resolution and ensuring effective WoW (Ways of Working)
• Able to effectively prioritize incoming issues and build on acquired knowledge when making decisions in area of responsibility
• Able to co-ordinate projects, prepare analysis

Desirable

• Prior experience in OTC/ Cash Cycle process
• College or University degree
• Good knowledge of internal and external business partners with understanding of their specifics
• Ability to make right judgement on different issues
• Ensures that the actions taken are documented, updated and shared with appropriate stakeholders

Flexible Working Options