Fresh Jobs at Ol Pejeta Conservancy

The Tourism Guide will report to the Field Officer, and working closely with the entire Tourism, Sales and Marketing Department, as well as liaising with Chimps care givers

Role Summary The Tourism Guide will introduce visitors to Ol Pejeta Conservancy’s unique attractions, and to guide them in a safe and knowledgeable manner, providing them with information focusing on conservation messaging while creating a world-class integrated Ol Pejeta visitor experience as a year-round local and international tourism destination.

Specific responsibilities include:-

• Being available for all conservation experience guiding services at: Hippo Hide, Moranis, Chimps sanctuary, livestock etc. as and when required and follow procedures to welcome, handle and escort clients including school groups in an enthusiastic, confident, helpful and compassionate manner.
• Ensuring all Conservation Experiences guiding are booked in the operating system in use (OBTS) and paid for.
• Ensuring the disclaimer form is filled before undertaking any conservation experience.
• Provide support for Bush Walks and Bird Walks in the supporting role of tracker ensuring correct service delivery of these Conservation Experiences.
• Provide visitors with any additional information with regards other available Conservation experiences on Ol Pejeta Conservancy including OPC shops/Adoption Centers and offer any useful local information that may add value to their visit.
• Ensure all equipment needed for conservation activities are provided (i.e. Blankets, ponchos, binoculars, spotlights, water etc.) and report any breakages, repairs or need for restocking as and when necessary.
• Ensure that your attitude and behavior towards visitors positively contributes to OPC’s work to generate income through wildlife tourism.
• Prepare to be flexible and pro-active depending on visitor requirements and ensure that their needs on the ground are met.
• Emptying of dustbins regularly and disposing off the waste according to set standards.
• Maintaining high degree of discipline and organization, including being properly dressed in appropriate uniform and having a name tag at all times.
• Maintaining high degree of confidentiality within and outside the sanctuary at all times.
• Ensure proper procedures are followed with regards Health and Safety reporting to the TSM Office any issues that require attention so as to ensure a safe environment for clients. In the event of any emergency, aid visitors and evacuate the area following proper procedures.
• Utilize facilities, tools and equipment required for the daily activities in an efficient and effective manner and reporting to the Field Officer of any problems.
• Attend departmental meetings as and when required.
• Maintain good relations with all customers, Tourism Partners and suppliers.
• Ensure that all the public areas are kept clean, hygienic and presentable at all times.
• Any other duties as reasonably requested by the Field Officer, Operations HOU, Consultant or HOD.

The person To be successful in this role, applicants should meet the following criteria

• Education: Minimum ‘Secondary’ level education with certification. KPSGA certification is an added advantage.
• Experience: Minimum 2 years working as a guide.
• Key skills and qualities: Ability to work under minimum supervision, Keen & fast learner, good communicator, confident, presentable and a good team player.
• Knowledge in written and spoken English and Kiswahili.

go to method of application »

Job Details

Ol Pejeta works to provide students with a fulfilling work environment by offering internship/attachment opportunities. Students engaged on internship/attachment programmes are fully immersed into the day-to-day operations of the conservancy to prepare them for productive work opportunities in future.
Internship/attachment are usually only offered to Kenyan citizens, but if you are outside of Kenya, please provide us with a CV, and a letter from your college supporting the internship/attachment. We will consider your application carefully.