Account Manager at WIPRO

Your mission:

The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by:

• Developing strategic relationships with decision makers in the account
• Creating and sharing sales success stories
• Ensuring customer satisfaction through world class delivery

Your tasks will include:

• Personnel Relationship building
• The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she should become a trusted IT advisor to the customer and should participate in his strategic planning
• He/She builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. 
• Account Management

• • The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer’s business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. 
  • Will be responsible of mentoring and nurturing the next line of leadership in the account team. He/she ensures high customer satisfaction, loyalty and quality of experience. Will communicate progress against account plan and other related developments to all relevant stakeholders.
• Delivery Management
  • The Account Manager ensures cross-geographic synergies in project management and delivery execution
  • He/she conducts regular delivery reviews to prevent cost and schedule overruns. 
  • He/She monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery
• Resource and Solution Management

Skills and experience:

• At least 12 years of experience in managing big accounts in the IT professional services field
• Experience in global service delivery models
• Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful
• Domain expertise in Telecom industry would be an advantage
• Ability to work with an offshore model
• Fluency English language. Fluency in German is helpful
• Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization
• Previous experience in managing 15+ million accounts

"Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law”