ICT Officer at Caritas MFB

ICT Officer Job Purpose

The ICT Support Officer will provide system users with a high level of first line support as well as operational support to Caritas MFB’s core IT operations including system administration, network support, social media and website development.

ICT Officer Job Key responsibilities and accountabilities

• Set up new user accounts in the active directory and Office365
• Management of security for the ICT systems
• Provide first line support for the core banking system & other banking applications
• Train users in the various banking system.
• Install & configure operating system, antivirus system etc. in desktop equipment
• Maintain the ICT asset inventory
• Basic maintenance of the ICT equipment e.g. computers, printers, IP phones
• Data Centre Management
• Ensure back up of the core banking system and other data files
• Management of the central infrastructure
• Maintain and support social media platform
• Support rollout of new applications tests and evaluate new technology

Minimum Qualifications and Experience for ICT Officer Job

• Minimum of Diploma in Information Technology. Degree in Computer Science, Computer Engineering or related course is an added advantage.
• Knowledge of active directory, core banking software are key
• The person should have good interpersonal skills, proper communication skills, analytical & problem solving skills.
• The ability to solve hardware/software faults.
• 2 – 3 years of experience