Hospitality & Catering Manager at Safaricom Kenya

Job Purpose

• Reporting to the Senior Manager- Property and Essential Services, the individual manages plans and organizes the internal services operations, Policies, Processes and Procedures, Supplier Contracts and SLAs development, Stakeholders liaison, Supplier performance evaluations, Performance Dev Processes, Budget and sectional reporting processes.

Hospitality & Catering Manager Job Detailed Description

• Manage all hospitality and catering Services for Safaricom facilities to ensure quality service offered to visitors and staff is at all times in manner consistent with Safaricom brand Image.
• Formulate and continuously review policies, processes and procedures for hospitality and catering services section.
• Verify and analyze operational reports and use emerging trends to offer better services.
• Manage the company relationship with external contracted firms offering services.
• Develop Contracts and documentation of all suppliers’ SLAs.
• Formulate and continuously review policies, processes and procedures for hospitality and catering services section.
• Monitor monthly reports on vendor expenses and liaise internally with supply chain and Finance for timely payments.
• Management of the Cafeteria services to the satisfaction of the customers.
• Manage the selection, growth, development and performance, of direct reports.
• Manage Hospitality team seconded by contractor on service provisions.
• Develop and manage budgets and forecast for all hospitality and catering related issues.
• Prepare weekly, monthly and annual reports.

Requirements for Hospitality & Catering Manager Job

• A degree in Hospitality oriented field.
• Certified in Property Management, MS Office – Intermediate.
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
• Builds and maintains strong relationships and networks.
• Prioritises effort and resources on high-value, high impact activities.
• Focuses on achieving maximum performance,business continuity and driving continuous improvement.
• Thinks about processes and problems cross-functionally and end-to-end.
• Uses knowledge of products, technology, process, systems and policy to solve problems.
• Finds creative and unorthodox approaches to exploit opportunities and solve problems.
• Acts in line with legal, regulatory, professional and ethical standards.
• Defines project scope and deliverables in terms of time, cost, quality and business benefit.
• Schedules project activity and identifies resource needs, dependencies and synergies evaluates progress, mitigates risks and addresses issues.
• Applies Health& Safety policy, structures and systems to ensure the business delivers a safe working environment.