Assistant Manager Claims at Tausi Assurance Company

Profile: This is very much a ‘hands on position’ where the holder will be expected to have good understanding of insurance operations.

Role Purpose: Deputise the Head of Legal & Claims, oversee investigations of claims and coordinate processing and payment of the same.

Key Responsibilities:

• Ensure in-depth, investigation of actual claims through direct or indirect contact with policyholders, claimants, other carriers, physicians, contractors, attorneys, etc.
• Ensure applicable claims are reported accurately and timely to reinsurance as required by procedure.
• Recommend for approval appropriate reserves on files within the set guidelines and monitor the utilization of the distributed reserve.
• Control and direct activities of defense counsel, directly or indirectly through staff.
• Coordinate efforts among staff and other parties to achieve timely, equitable disposition of claims handled in the Claims Department.
• Review, monitor and provide technical expertise of staff and ensure that there is systematic adequate on job training
• Monitor benchmarks and have working knowledge of Expense and Payment controls, Large Losses, Staffing and Performance Management.

Academic Qualifications

• Bachelors’ degree in Insurance, Business Management or Accounting

Professional Qualifications

• Diploma In Insurance, ACCA/CPA K

Experience

• 4 years’ working experience in a claims department preferably in an insurance organization with a good understanding of insurance operations.

Skills and Competencies

• Leadership skills.
• Strategic and analytical skills. 
• Report writing and presentation skills.
• Planning and organization skills. 
• Ability to drive change and innovation. 
• Ability to work under pressure.