Regional Quality Adviser at Finn Church Aid (FCA)

Duties and responsibilities:

• Support Core Humanitarian Standard integration and verification process
• Provide technical support on development and maintaining of context specific complaints systems
• Liaise between the region and the HO when developing guiding documents & procedures related to quality, accountability and PME
• Contribute development of FCAs new complaint handling system
• Assist Head Office based in Helsinki. Finland at managing investigations of sensitive complaints

Competence and Personal Requirements:

• Masters degree or equivalent work experience
• In depth work experience in development cooperation in INGO sector
• Knowledge on the Core Humanitarian Standard (CHS) and complaints handling and related systems
• Experience of operational development and humanitarian work in fragile contexts is an asset
• Language skills: Finnish, English, French