General Manager at Preferred Personnel Africa Ltd

General Manager Job Responsibilities

• Provide leadership and direction to Business Development teams for intermediary business thus achieving the delivery of the General Business Budget through the various channels of Brokers, DSF, Branches, Nairobi
• Agents and other independent Agents.
• Deliver business targets for both new and renewal business.
• Procuring quality business through collaboration with the Underwriting teams.
• Collecting premiums due in conjunction with the Credit Control team.
• Developing the Company’s Business Development strategy for the intermediary business.
• Developing appropriate strategies that will promote the company’s operations and ensure timely implementation.
• Collaborating with Underwriting and Operations teams to ensure timely issuance of quotations and achievement of Customer Service metrics
• Putting in place standards for the company and interdepartmental service level agreements that will improve the company’s service ratings.
• Ensuring that service to customers and procedures meet their expectations.
• Supporting the Company’s strategic plan by ensuring a reliable Customer Relationship Management system.
• Ensuring appropriate staffing levels, effective performance management and motivation of staff.

Required Experience/Qualifications for the General Manager Job

• Bachelor’s degree in Business or a related discipline from a recognized university.
• A Master’s degree is an added advantage.
• ACII Professional Qualifications.
• At least 7 years of professional experience in a Business Development role within the Insurance or Financial
• Services sectors; with at least 3 years in a senior management role.
• Demonstrable experience in Business Relationship Building with Brokers and other Business partners.

Desired Competencies

• A proven track record of sustainable Business Development within the Corporate Insurance Business.
• Strong interpersonal and influencing skills; ability to engage decision makers at different levels as well as develop effective working relationships with Brokers, business partners and other third parties.
• A broad understanding of the insurance cycle and its varying machinations.
• Dynamic, strategic individual with strong analytical thinking skills.
• Strong leadership, people management and planning & organizing skills.
• Strong business acumen and commercial awareness.
• Ability to interact and establish credibility within and outside the organization.
• Excellent written and oral communication skills