IT First Line Support at Huawei Technologies

Job responsibilties:

To provide 1st line support for the entire Safaricom IT infrastructure:

• Alarms monitoring and root cause analysis.
• First Level of Troubleshooting.
• Ticket creation and update/monitor.

Requirements:

1. At least 3 years’ experience in IT Support based on the above requirements
2. B.Sc in Computer Science, Information Systems, Electrical/Computer/Telecommunication Engineering or equivalent
3. Other training requirements:

            ·         HP BAC usage training

            ·         CCIE

            ·         CCNP

            ·         CCNA

            ·         MCSE: Data Platform

            ·         MCSE: Data Management & Analytics

            ·         MCSE: Sharepoint

            ·         MCSE: Enterprise Devices and Apps

            ·         MCSE: Business Intelligence

            ·         MCSE: Messaging

            ·         MCSE: Communication

            ·         MCSE: Productivity

            ·         MCSE: Server Infrastructure

            ·         MCSE: Cloud Platform and Infrastructure

            ·         MCSE: Private Cloud

            ·         MCSE: Mobility

            ·         Oracle Enterprise Management Certifications

            ·         Oracle Database Certifications

            ·         Oracle Identity Management Certifications

            ·         Oracle Virtualization Certifications

            ·         Oracle Cloud Application Certifications

            ·         Oracle Business Intelligence Certifications

            ·         Oracle Applications Certifications

            ·         Red Hat Certified Admin certifications

            ·         IP contact centre support(IPCC) training.

            ·         Unix/Linux training

            ·         Cloud Services support training

            ·         Competence on usage and support of Vmware Vcenter

            ·         Competence on usage and support of NPM Solarwinds

            ·         MS Exchange server support training & Certification

            ·         Oracle/MySQl/MSSQL training

            ·         Web Administration training & Certification

            ·         Support training for ERP IDM, POS and integration solutions

            ·         Competence on usage and support of CRM, Siebel, TIBCO, Splank, Google Web Analytics, Piwik software/tools

Role is based in Nairobi, Kenya. Relocation will not be considered.