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  • Posted: Dec 13, 2016
    Deadline: Not specified
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    Duma Works is changing the way people think about hiring. By efficiently connecting employers and potential hires through our mobile platform, we make finding that perfect person a fun experience, allowing businesses to grow and job seekers to access new opportunities.
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    Business Development Manager - Taxi Services

    Responsibilities
    Sales Responsibility {Area of Sales, target client market}
    • To grow the value of the company’s customer base in every financial period and ensure total customer satisfaction on service delivery, information provision and issue resolution.
    • Prepare forecasts of meetings with clients {using sales call planners} and present weekly achievement reports to the manager. Weekly sales reports to be submitted within allotted timelines.
    • Ensure a minimum of 15 planned sales calls a week, unless otherwise advised / agreed upon with manager.
    • Initiate customer contacts and generate new local business, whilst also migrating ad hoc customers into permanent, long-term customers through the delivery of superior customer service.
    Marketing Responsibilities {Duties to promote the company’s brand / Products & Services}
    • Work together with the manager in setting up and mapping out the marketing strategy.
    • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
    Service Responsibilities.
    • Communication with potential customer base to achieve understanding of their requirements, patterns and freight opportunities.
    • Update and follow up with customers, particularly new and adhoc customers.
    • Address customer issues and ensure overall customer satisfaction, by ensuring regular customer service visits, with follow up reports.
    • Prompt intervention whenever serious customer issues arise.
    • Periodical customer service surveys carried out and a report submitted to the manager every 3 months.
    Qualifications
    • Degree in business, logistics or transportation-related field preferred.
    • Motivated by a sense of urgency, a will to win, and a talent for negotiating.
    • Possesses excellent written and verbal communication skills.
    • 3 – 5 years of experience in sales, marketing, customer service and working in a similar position is required.
    • Experience working in a deadline-driven environment preferred.
    • It is expected that the candidate will use her/his existing professional network to help the company in broadening its clientele, especially in the commercial and industry space.
    • Take references from existing customers and get more customers on board.
    • Prepare an annual sales and marketing strategy and budget.
    • Continuously monitor and report on achievements on a weekly, monthly and annual basis.
    • Prepare weekly sales and marketing reports for submission to the Chief Executive Officer and Managing Director.
    • Must be able to work under pressure and meet deadlines.
    • Excellent computer proficiency (MS Office – Word, Excel and Outlook).
    • Must be able to work under pressure and meet deadlines.
    • High integrity.
    • Creative thinker.
    • Excellent presentation skills.
    • Leadership skills.

    Method of Application

    Cover Letter and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “2576”, Your Full name & Phone number e.g. 2576 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through. 
    N.B.* You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793. If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

     

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