Housekeeping at CORAT Africa

Job Summary

The Housekeeper directs and maintains the housekeeping Department, in accordance with the set policies, standards and guidelines.

Housekeeping Job Responsibilities

• Establish and implement standard operating procedures. Constantly compares staff performance to standards.
• Determines dept. priorities & goals and communicates them to all.
• Monitors all expenses prepare accurate cost comparisons for all major purchases.
• Directs the set–up of and monitors all dept. records.
• Ensures communication with other section heads is open and productive.
• Spot checks rooms for standard placement of all amenities.
• Ensures the quick and correct handling of guest requests.
• Ensure that all guest complaints are handled efficiently and politely.
• Ensures safe working habits.
• Regularly checks machinery operation, cords, plugs, etc.
• Convene daily departmental briefing.
• Motivates employees, seek out employees concerns and offers assistance.
• Personally conducts training as required and on a regular basis.
• Is personally committed to hotel vision, mission and values, and practices visible management
• Smooth running of the cleaning process in the rooms department
• Selection, employment, supervision and control of employees of the housekeeping department including laundry, guest rooms, and public areas
• Personnel planning on the basis of staffing guides established by management in accordance with the budget.
• Regular supervision of the established working methods.
• Planning of the linen requirement, guest supplies and cleaning supplies for the rooms department
• Planning of the equipment required in housekeeping
• Determining the daily, weekly, and monthly cleaning schedules for the entire rooms department.
• Cleaning and control of occupied rooms and departure rooms, public areas such as lobby, restaurants and public wash rooms.

Review

This job description shall be reviewed/ amended any time at the discretion of the management.

Qualifications and Skills for the Housekeeping Job

• Aged 30 – 40years.
• Holders of a certificate in housekeeping and laundry from Kenya Utalii College or any other internationally recognized hotel training institution.
• Have not less ten (10) years’ experience, 5 years of which must be in a similar position in charge of a busy housekeeping department.
• Extensive knowledge of housekeeping services, including a solid understanding of effective cleaning methods, equipment, and chemical use.
• Should have basic knowledge of housekeeping expenses and budgets.
• Computer literacy a must.