Job Opportunities at CORAT Africa

Job Summary

The Room Steward main function is to clean guest rooms, corridors, floor, public areas and pantries according to standards of CMDC

Room Steward Job Duties and Responsibilities

• Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, bathroom cleaning, inside window cleaning, replenish rooms with supplies
• Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair
• Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries
• Keep informed of CMDC product and service knowledge in order to answer guest questions
• Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
• Verify the physical status of room and updates Housekeeper of any discrepancies found
• Return and properly tag all lost and found articles in the Housekeeping Office
• Provide the turn down service to assigned guest rooms. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs
• Clean assigned guest rooms, the late check out and late service required by guests. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet
• Follow departmental policies and procedures and service standards
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Any other duties that may be delegated by the management through the Housekeeper or his/her designate

Review
This job description shall be reviewed/ amended any time at the discretion of the management.

Qualifications and Skills for the Room Steward Job

• Certificate in Housekeeping and Laundry techniques from a recognized hospitality college
• Over 2 years’ experience in a 3 star property with similar capacity preferable
• Ability to use Housekeeping equipment and machines
• Concern for quality and attention to details
• Ability to work and communicate in a multinational environment
• Ability to remain calm and composed under pressure

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Job Summary

The Housekeeper directs and maintains the housekeeping Department, in accordance with the set policies, standards and guidelines.

Housekeeping Job Responsibilities

• Establish and implement standard operating procedures. Constantly compares staff performance to standards.
• Determines dept. priorities & goals and communicates them to all.
• Monitors all expenses prepare accurate cost comparisons for all major purchases.
• Directs the set–up of and monitors all dept. records.
• Ensures communication with other section heads is open and productive.
• Spot checks rooms for standard placement of all amenities.
• Ensures the quick and correct handling of guest requests.
• Ensure that all guest complaints are handled efficiently and politely.
• Ensures safe working habits.
• Regularly checks machinery operation, cords, plugs, etc.
• Convene daily departmental briefing.
• Motivates employees, seek out employees concerns and offers assistance.
• Personally conducts training as required and on a regular basis.
• Is personally committed to hotel vision, mission and values, and practices visible management
• Smooth running of the cleaning process in the rooms department
• Selection, employment, supervision and control of employees of the housekeeping department including laundry, guest rooms, and public areas
• Personnel planning on the basis of staffing guides established by management in accordance with the budget.
• Regular supervision of the established working methods.
• Planning of the linen requirement, guest supplies and cleaning supplies for the rooms department
• Planning of the equipment required in housekeeping
• Determining the daily, weekly, and monthly cleaning schedules for the entire rooms department.
• Cleaning and control of occupied rooms and departure rooms, public areas such as lobby, restaurants and public wash rooms.

Review

This job description shall be reviewed/ amended any time at the discretion of the management.

Qualifications and Skills for the Housekeeping Job

• Aged 30 – 40years.
• Holders of a certificate in housekeeping and laundry from Kenya Utalii College or any other internationally recognized hotel training institution.
• Have not less ten (10) years’ experience, 5 years of which must be in a similar position in charge of a busy housekeeping department.
• Extensive knowledge of housekeeping services, including a solid understanding of effective cleaning methods, equipment, and chemical use.
• Should have basic knowledge of housekeeping expenses and budgets.
• Computer literacy a must.

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Main Purpose of the Job

The position performs reception duties. The position holder must have excellent communication, interpersonal, organizational and customer care skills, with an ability to communicate fluently, accurately and clearly across all levels of the organization.

She/ he must be clean, presentable and always adhere to CORAT’s dress code.

Receptionist Job Key Responsibilities

• Operate telephone switchboard by clearly answering all calls and transferring the calls appropriately.
• Manage the reception.
• Maintain cleanliness and orderliness in the office.
• Manage all the incoming and outgoing calls, receive all messages and ensure that they are promptly delivered to respective staff.
• Maintain a registry of all incoming and outgoing calls.
• Welcoming guests and responding to enquiries.
• Greet visitors, determine nature and purpose of visit, and direct or escort them to specific destinations or direct them to the appropriate staff.
• Type documents, reports and correspondence as and when required.
• Maintain a clear flow of communication within and among clients.
• Keep track of all the staff members who have to go to clients just in case there is need to communicate with them during that period.
• Establish and maintain effective working relationships with co-workers, supervisors and the general public.
• Keep alert on security issues.
• Any other duty as may be assigned by your supervisor

Qualifications for the Receptionist Job

• Bachelors degree in Secretarial studies or Front Office Management
• Diploma in Secretarial studies or Front office Management is an added advantage.
• Knowledge and skills
• Good communication and public relations skills.
• Excellent IT skills.
• Ability to handle people of diverse status.
• Understanding & knowledge of Health & Safety procedures
• Have a professional approach to all routine tasks & sense of responsibility all times
• Focused on delivery of customer service
• Excellent time management, interpersonal and organizational skills
• Excellent Administrative skills
• Ability to communicate effectively
• Knowledge of a foreign language like French, Germany etc is an added advantage
• 2 years work experience at the reception.
• Tidy, pleasant personality, good listener, mature Christian and person of integrity
• Task focused, proactive and disciplined with a sense of integrity
• Smart / well groomed and confident with a professional attitude at all times
• Friendly approachable personality
• Judgment and Mental demand
• Timely decisions in all reception duties
• Physical demands and work environment
• Calling and receiving varied calls at the same time
• Ability to give adequate priority to different calls
• Willing to work for long hours

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Responsibilities for the Operations Jobs

• Oversee the running of CMDC facilities and ensure visitors are comfortable and enjoy their stay and would like to use our services again
• Attend to guests/customer complaints
• Oversee the operations of all departments such as Kitchen service, Housekeeping, Procurement and Accounts
• Ensure all employees are performing their duties as required and report to him/her on daily or weekly basis to share information regarding operations

Qualifications for the Operations Job

• Degree in Hospitality Management or Business related degree from recognized university
• Knowledge and understanding of the hospitality industry
• Good negotiation skills
• Have strong attention to details
• Strong communication and Public Relation skills
• Experience 3-5 years experience of working in the Hospitality
• Good interpersonal skills
• Ability to learn fast and adapt to new environments
• Tested integrity / Transparency
• Creative and innovative
  Mature person with diplomacy
• Client service oriented especially in analyzing budgets and service delivery.
  Ability to work for long hours including weekends and holiday and must be ready to be on call when duty demands
• Ability to work with a team & multi –task