Operations Manager - Logistics & Customer Service at G4S

Role Responsibility

• Responsible at a strategic level for, operational management, cross functional integration, effective inventory and product management
• Responsibility for the day to day Logistics operations and resources covering dedicated warehousing and distribution services to meet budget expectations
• Overseeing the growth the division, that is now strategic in generating extra revenues for the overall business group
• Successful growth of Logistics projects and tailored/ customized logistics solutions in Kenya
• Overseeing revenue, costs and service provision for all G4S Logistics operations
• Assisting the sales team in developing Logistics tailored solutions, focusing on implementation, resource requirements and training
• Managing improvement initiatives in collaboration with the Courier operations team across the business division.
• Overall Management and control of service Level Agreements (SLAs) and key performance indicators (KPIs) as agreed with customers and identifying areas of improvement and implementing improvement programmes
• Managing kitting and regional distribution centres’ work flows and targets as per SLA and KPI guidelines
• Managing and maintaining good client relations based on service delivery, continuous improvement, value add and effective reporting of operations.
• Overseeing the development of the G4S Logistics contract management team in line with available guidelines and procedures
• Interface with other departments within the group/business to ensure synergies are utilized for the benefit of the business and client.
• Implement contractual agreements to ensure effectiveness and efficiency of service delivery as per Service Level Agreement.
• Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment (HSE) and Human Resource
• Make a proposals for the annual budget with relation to Logistics activities and investments
• Ensure strict controls of P&L Logistics elements as per monthly targets

The Ideal Candidate

• University Degree in a business related field from a recognized University
• Post graduate qualification in Logistics Management
• At least 10 years logistics services management experience
• A good commercial flair with demonstrated business development experience
• Ability to make sound and commercially viable decisions in logistics operations management
• Excellent communication skills and IT skills