Sales and Collections Interns at 4G Capital

Detailed Responsibilities:

• Work in pairs consisting of Loans Officers and Collections Officers
• Support and maintain an excellent work environment to achieve demanding targets
• Deliver first rate customer service
• Build excellent relationships with customer-partners and opinion leaders in catchment area
• Assist in accurate and timely reporting of Management Information and market feedback to report on customer preferences, trends and market opportunities
• Assist in contacting debtors to receive payment
• Assist in following up on defaulters to recover payments
• Carry out customer education and maintain relationships
• Assist in maintaining exhaustive and accurate Debt Management Forms
• Assist in renegotiating payment schedules or obtaining funds from relatives via responsible relative or other means
• Assist in spoof calling
• Forward defaulter files to HQ collectors on appropriate date
• Assist in Issuing demand letters to defaulting customers

Does this sound like you?

• Very high personal standard of integrity: You have a strong moral compass. Your customers and coworkers can trust you to carry out your duties in an ethical way. 
• Self-motivated: You approach your work with enthusiasm and energy. You are a self-starter that does what you should do without waiting to be told. You proactively solve problems as they arise.
• Process discipline: You are able to follow process protocol and maintain standard operating procedures. 
• Customer-focus: You enjoy building and maintaining relationships with current and potential customers. You want to see 4G customers succeed and are happy to support them any way you can.
• Good communicator: You are able to pass your message across clearly, to your customers, team members and management as needed.