Member Services Officer at Retail Trade Association of Kenya (RETRAK)

Members include supermarkets, furniture, eyewear shops, bookshops and apparel among others.

Department: Membership

Reporting To: Chief Executive Officer

The Member Services Officer shall be responsible for all administrative functions of RETRAK membership including promotion, recruitment, retention, renewal, preparation of membership reports, and maintenance of the membership database and managing all aspects regarding the membership.

Specific Responsibilities

a) Membership recruitment and retention,

b) Maintaining an updated members database;

c) Coordinating subscriptions follow up;

d) Coordinating RETRAK outreach operations;

e) Marketing and promoting RETRAK to all related and associated bodies as directed by Board or CEO.

f) Identifying and developing new recruitment or promotional avenues to raise awareness of the Association;

g) Conducting client calls to ensure that their issues of concern are resolved

h) Carrying out training needs assessment for members; Identifying emerging issues and areas of training for members;

i) Liaising with the team and others related to retail on emerging issues in the retail industry;

j) Designing and implementing programs arising from member related research;

k) Developing and implementing member’s welfare programmers and activities;

l) Performing any other lawful duties as may be assigned.

Qualifications

a) A Bachelor’s Degree in social sciences,(business management, communications ,  PR Marketing) or its equivalent or related field from a recognized university;

b) IT proficiency in use of MS Word, Excel, Access, Power-point, and e-mail; and

c) Four years’ experience in a similar position.

d) Strong and confident communicator.

Key competencies

a) Ability to anticipate, understand, and respond to the needs of members and to meet or exceed their expectations;

b) Strong interpersonal skills, strong and confident communicator;

c) Effective organizing and planning skills;

d) Ability to establish and maintain good working relationships with RETRAK members;

e) High degree of confidentiality.