Training Officer Sales and Ticketing at Kenya Airways

Training Officer Sales and Ticketing Job Responsibilities

• Develop/revise training programs for basic fares and ticketing, advanced fares and ticketing, Altea system training to address training gaps
• Deliver programs within the Commercial department training calendar to ensure staff gain the knowledge and skills to perform their roles.
• Monitor & evaluate implementation of training to ensure effective transfer of skills to the workplace and identify further training needs.
• Develop a training schedule to facilitate effective planning of programs.
• Liaise with relevant contacts stakeholders to enable smooth coordination of training.
• Maintain up to date and accurate training records to ensure compliance with company standards and aid decision making.
• Prepare reports on all trainings conducted to enable continuous evaluation of programs and facilitate decision making.
• Evaluate programs to be outsourced to ensure relevance to the organisation.
• Issuance of certificates and licences to qualified staff to ensure compliance with KQ and IATA standards and procedures.
• Marketing KQ commercial training programs in order to help contribute to the achievement of commercial objectives.
• Participate in the review of operational manuals (as necessary) and monitor Standard operating procedures (S.O.Ps) to ensure compliance within operational areas.
• Act as subject matter expert for the business with regards to aircraft handling and loading.

Requirements for the Training Officer Sales and Ticketing Job

• University graduate
• Excellent IT skills
• Training of trainers
• Diploma in IATA/UFTAA Travel and Tourism Foundation
• IATA/UFTAA Travel and Tourism Consultant
• ALTEA Central Reservations System certificate.
• 3 years experience in a busy airline sales and ticketing environment.
• Excellent communication, interpersonal & presentation skills
• Strong Organisational, planning & Analytical Skills