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  • Posted: Feb 3, 2017
    Deadline: Not specified
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    International Business Machines Corporation is an American multinational technology company headquartered in Armonk, New York, United States, with operations in over 170 countries. Wikipedia
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    Telecom Business Operations Lead

    Role: Telecom Business Operations Lead

    The successful individual will be part of our GTS team located in Nairobi, Kenya.

    Role and Responsibilities

    • Lead the overall Telecoms Business Operations (TBO) team delivering support to IBM clients in daily execution of our operations and maintenance ensuring service availability of the applications through multiple teams based locally in Kenya and offshore.
    • Acts as a subject matter expert regarding telecom business applications and postpaid billing.
    • Responsible for incident and problem management of applications under my team both the OSS (Operation Support System) and BSS (Business Support Systems) platforms / application.
    • Interacts closely with internal teams to ensure that project needs and objectives are met
    • Managing change requests, architecture design, user training, user-acceptance testing, go-live schedules, support and post implementation service reviews for new installations.

    Required Technical and Professional Expertise

    • Training in Operating systems especially sun Solaris and HP-UX, databases especially Oracle, SQL and scripting especially Perl, shell and awk.
    • GSM Billing system and value added services.
    • 5+ years in a busy IT/GSM environment with hands-on experience in billing systems including at least 1+ years leadership experience
    • Conversant with how operating systems interact with systems, & specific experience with UNIX &
    • Windows Operating Systems.
    • Data modeling techniques & SQL Server and/or Oracle databases.
    • Experience with various industry standard scripting & coding methodologies e.g. SQL scripting, shell
    • Able to handle, prioritize, multiple projects simultaneously
    • Able to operate in a performance driven organization
    • Telecom Business Operations(Postpaid/Prepaid),
    • IT Service Delivery, IT Application & Project management,
    • Service management (ticket, change, incident & problem),
    • Server & storage knowledge, communication skills

    Preferred Technical And Professional Experience

    NA

    Method of Application

    Interested and qualified? Go to IBM on krb-sjobs.brassring.com to apply

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