Relationship Manager at Duma works

Responsibilities for the Relationship Manager Job

• Support our clients in adopting the sales automation software.
• Train sales agents and managers of new client companies.
• Understand how customers are using the system and report it to the internal team
• Follow-up with clients to ensure daily use and answer questions.
• Support other logistics (e.g., collecting fees and contract)

Relationship Manager Job Requirements

• University degree or equivalent
• At least 2-3 year of experience in customer service and/or sales
• Expertise in IT service is a plus
• Strong motivation to become a future business leader in this field
• Patient in challenging situations
• Social and open to work with multi-national team

Working conditions

• Working hour: 9:00-17:00
• Working day: Monday – Friday (NOTE: potentially to be started from 2-4 days per week)
• Annual vacations to be discussed
• Compensation to be discussed based on his/her capability and experience

Probation period

• Probation period will be 3-6 months
• Long-term employment decision to be made at the end of this period
• Trial period can be terminated to move to full time employment earlier than this period, if both of the parties found it is beneficial
• In case one of each party found the difficulty in continuing probation period, the party will notice the other party in one-week advance notice during the probation period.