Telesales Representative – Procurement Background at Accurex Leadership and Management Consultants Ltd

Job Role

• The Telesales Representative – Procurement Background is responsible for generating sales and business opportunities through telephone, email, and other approved communication channels while applying knowledge of procurement processes and purchasing requirements. The role involves contacting prospective and existing customers, identifying their needs, promoting products or services, preparing quotations, following up on orders, and coordinating with procurement, stores, and operations teams to support timely fulfilment and customer satisfaction.

PURPOSE OF THE ROLE

• Generate sales leads and convert prospects into customers through consistent telesales activity.
• Use procurement knowledge to understand customer purchasing processes, specifications, budgets, and supplier requirements.
• Build and maintain strong relationships with existing and prospective customers.
• Support achievement of sales targets, revenue growth, and customer-retention objectives.
• Coordinate customer orders, quotations, stock availability, and delivery follow-ups with internal teams.
• Maintain accurate customer records, sales pipelines, and activity reports.

DUTIES AND RESPONSIBILITIES

Lead Generation & Telesales

• Make outbound calls and follow up on enquiries to introduce products or services and generate sales opportunities.
• Contact prospective customers, purchasing officers, procurement teams, and existing accounts to identify business needs.
• Explain product or service features, pricing, availability, and value propositions clearly and professionally.
• Follow up consistently on leads, quotations, pending decisions, and inactive accounts.
• Achieve agreed daily, weekly, and monthly call, conversion, and sales targets.

Customer Needs & Procurement Coordination

• Engage customers to understand their specifications, quantities, purchasing timelines, budgets, and supplier requirements.
• Apply an understanding of procurement cycles, purchase requisitions, purchase orders, quotation comparisons, and supplier onboarding where relevant.
• Coordinate with the procurement or purchasing team to confirm product availability, sourcing options, lead times, and pricing.
• Ensure customer requirements are clearly documented and communicated to the relevant internal teams.
• Support preparation and submission of quotations, tenders, or other commercial documents where required.

Sales Conversion & Order Management

• Prepare and send quotations in line with approved pricing and commercial guidelines.
• Negotiate within authorised limits and escalate requests for discounts or special terms for approval.
• Follow up on quotations and convert qualified opportunities into confirmed orders.
• Coordinate order processing, purchase-order details, stock checks, dispatch, and delivery updates with relevant teams.
• Monitor outstanding orders and proactively communicate delays, substitutions, or other changes to customers.

Customer Relationship Management

• Maintain professional and responsive communication with customers throughout the sales process.
• Build long-term relationships that encourage repeat business, referrals, and customer retention.
• Handle routine customer questions and complaints promptly and escalate complex issues appropriately.
• Follow up after delivery or service completion to confirm customer satisfaction and identify further needs.
• Maintain updated customer contact details, buying history, preferences, and communication records.

Sales Administration & Reporting

• Record calls, leads, customer interactions, quotations, orders, and follow-up actions in the CRM or designated tracker.
• Maintain an up-to-date sales pipeline and report on prospects, conversions, lost opportunities, and pending orders.
• Prepare daily, weekly, and monthly telesales and sales-performance reports as required.
• Monitor competitor activity, customer feedback, market trends, and recurring product or service needs.
• Ensure all sales records and customer information are accurate and handled confidentially.

Cross-Functional Coordination & Process Improvement

• Work closely with procurement, stores, logistics, finance, and sales colleagues to support order fulfilment.
• Coordinate customer requests involving supplier lead times, product substitutions, delivery schedules, and payment processes.
• Escalate stock shortages, pricing discrepancies, delayed deliveries, and customer risks in a timely manner.
• Recommend improvements to calling scripts, lead follow-up, customer service, and sales administration processes.
• Comply with approved sales procedures, pricing policies, and ethical business practices.

Qualification

• Diploma or Bachelor’s Degree in Procurement and Supply Chain Management, Purchasing and Supplies Management, Sales and Marketing, Business Administration, or a related field.
• At least 3–4 years of relevant experience in telesales, inside sales, customer service, sales coordination, or a similar customer-facing commercial role.
• A procurement or purchasing background is required, with practical understanding of procurement processes and purchase-order workflows.
• Experience preparing quotations, following up on orders, coordinating with suppliers or internal procurement teams, and maintaining customer records.
• Proficiency in Microsoft Office and experience using CRM, ERP, or sales-tracking systems is an advantage.