Tour Consultant at ATL Global Business

Are you sales driven?

Have you got a good knowledge of the tourism industry and a passion for travel and holidays.

We are looking for a Travel Consultant with great enthusiasm for travelling.

You will be responsible for promoting and booking travel arrangements for clients (individuals or businesses).

The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

Tour Consultant Job Responsibilities

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc
• Diagnose the Clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
• Supply travelers with pertinent information and useful travel/holiday materials (guides, maps, events programs etc)
• Collect deposits and balances
• Use of promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

Skills & Competencies Required for the Tour Consultant Job

• Degree in hospitality, travel, tourism or related field
• Must be proficient in German language and English
• Proven working experience as a tour consultant
• Excellent knowledge of travelling software (computer reservations systems, GDS systems and e-travel)
• Exemplary sales skills including telesales, converting in bound sales
• Excellent customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
• Ability to present, persuade and communicate effectively
• Demonstrate ability to handle crises
• Good geographical knowledge of Kenya and Africa
• Highly organized and able to multi task
• Candidate with personal travel experience an added advantage
• Happy to commit to shift work
• Mature persons – preferred age minimum 25yrs