Operations Intern at Direct Pay Online

Job Responsibilities (How)

Customer Care

• General support on phone and Email to ensure the end customer queries are addressed efficiently as per the service level query
• General support to ensure merchant queries are addressed efficiently as per the service level agreement
• Action tickets in the support portal

Fraud prevention and Risk

• Maintain and execute fraud prevention procedures (quick check).
• Learn and execute the fraud prevention procedures.

Operations

• Assist with Account opening
• Generate reports from the system

Person Specification

• Must have thorough drive, determination and be extremely well presented
• Excellent use of the English language is essential both written and verbal
• Be detail oriented and a self-starter
• Work well under pressure and have the ability to meet tight deadlines
• Have team-work spirit
• Good planning and organisation skills

Qualifications, Skills and Experience

• Degree in Business/IT
• Minimum of 6 months’ work experience (internship experience in a busy environment will be considered)
• Computer proficiency: Microsoft Word, Excel, Power Point

Remuneration: An attractive salary is on offer dependent on skills, qualifications and experience.

To apply, send your CV in word format with a recent photograph of yourself embedded in the top right hand corner.

Attach an application letter demonstrating how your skills, experience and qualifications are transferrable to the role.