ICT Officer - User Support Services at Human Asset Consultants

Reporting to the ICT Manager, the successful candidate will manage and monitor the operation of the Organization’s entire computer system, including the installation, updates, and maintenance. The position will also ensure security of the entire network against set parameters.

Key Responsibilities

1. Set up user accounts, including issuance of passwords.
2. Maintain user access administration and control.
3. Install and support LANs, WANs, network segments, internet and intranet systems.
4. Monitor networks, system activity, server security and special services to ensure availability to users as required, performance of required updates, and resolve of issues arising.
5. Identify user needs and resolve issues arising.
6. Conduct regular testing on the network to identify areas of weakness.
7. Implement and monitor E-mail and Internet filters.
8. Maintain network facilities on individual machines, such as drivers and settings of computers and printers.
9. Maintain network servers such as file servers, VPN gateways, intrusion detection systems.
10. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates and patches.
11. Report noted issues on the network and servers including malicious or suspicious activity and storage of sensitive information to the Manager.
12. Conduct regular training to users on network requirements.
13. Generate and retain system backups on agreed timeframes.
14. Monitor and maintain system audit logins.
15. Enforce physical security through Access Control system as well as disaster recovery planning.
16. Maintain minimum security standards for systems to assure protection of infrastructure.
17. Evaluate and implement network management software.
18. Install and implement security programs.
19. Continuous professional development to keep up with current industry trends.
20. Prepare and submit timely reports and information for decision making.
21. Any other duties as may be assigned

Qualifications & Experience

1. Bachelor’s degree in ICT or Computer Science
2. Minimum of Network+ or equivalent
3. CCNA
4. Linux, windows Server
5. Security + or equivalent
6. At least 3 years relevant working experience

Essential competencies

1. Good planning and organizational skills
2. Problem solving skills
3. Analytical skills
4. Good communication and interpersonal skills
5. Monitoring skills

Essential Personal Attributes

1. Team player
2. Integrity and confidentiality
3. Reliable and trustworthy
4. Creative and innovative
5. Ability to work with minimum supervision