Benefits Administration Officer at Human Asset Consultants

Reporting to the Manager Benefits, the successful candidate will process new members, follow up on member contributions and manage day to day management of benefits administration for the assigned portfolio.

Key Responsibilities

1. Ensure effective customer relations with members by upholding service delivery standards.
2. Ensure timely response to correspondences from members.
3. Ensure issuance of membership cards for new members.
4. Ensure new members fulfil all joining requirements and provide all required information.
5. Communicate to members on their benefits and enhance the general level of understanding of potential benefits to members.
6. Follow-up members on contribution payments.
7. Maintain member records in both physical and electronic formats.
8. Ensure accurate update individual records, and escalate information areas that may be missing.
9. Posting and update of member accounts on monthly basis in correspondence with the submitted returns.
10. Ensure achievement of departmental targets in line with the Performance Contract and appraisal system of the Organization.
11. Ensure regular update and dispatch of member statements as stipulated in the Service Charter.
12. Continuous professional development to keep up with current industry trends.
13. Prepare and submit timely reports and information for decision making.
14. Any other duties as may be assigned.

Qualifications & Experience

1. Bachelor’s Degree in Social Sciences
2. Intermediate level professional qualification in Insurance (Pension major)
3. At least 4 years relevant experience, 2 of which should be in a financial organization at Officer position

Essential Competencies

1. Proficiency in ICT
2. Good communication skills
3. Good interpersonal skills
4. Problem solving skills
5. Supervisory skills

Essential Personal Attributes

1. Team player
2. Integrity and confidentiality
3. Results oriented
4. Keenness and attention to detail
5. Ability to work with minimum supervision