Senior Manager at Adrian Kenya Limited

Reporting to the Chief Operation Officer the position holder will be responsible for end to end Fault Management in technology which includes Alarm Monitoring – NoC, First Level troubleshooting and resolution – EM, Trouble Ticket Management and Preventive, People management. The holder of the role will also manage the vendor at operations level. Execution of all SLAs and Preventive maintenance on Network Elements across the network.

Responsibilities for the Senior Manager Job

• People Management: Manage the performance of staff in the section, define performance indicators, assign tasks, and define goals and objectives for the staff develop the skill base of the staff assigned, motivate, discipline, and recommend reward of staff.
• Leave planning: Ensure that leave days for the team are distributed throughout the year Capex /Opex Management: Prepare accurate and timely equipment forecast for capacity Upgrades. Evaluate cost- benefit analysis for all capital spending on tools and equipment
• PM Management: Coordinate preventive maintenance as per schedule and meet the SLAs
• EM Management: Manage the regional team to respond to faults and any other escalations
• Vendor/Opco relationships: Actively Participate in meetings, conferences, workshops, user groups, with relevance to Maintenance
• Prepare training/ presentation on all key features learned in such workshops.
• Manage trial test for new features borrowed from such conferences
• Project management: Coordinate documentation planning and Maintenance procedures.
• Manage standardization of Vendor rules and standards.
• Prepare project plans for all major projects including vendor events

Requirements for the Senior Manager Job

• Degree or diploma in Electrical and Electronics engineering or Telecoms engineer
• 3 years of work experience in telecoms preferably in a GSM environment, field operations or network management, 1 year of which should be in a 24 hour working environment;
• Highly analytical with strong reporting and presentation skills.
• Excellent in verbal and written skills
• Mature disposition with HIGH integrity
• Attention to detail
• Ability to work effectively under time constraints and deliver results within critical timelines