Debt Collector at Frank Management Consult Ltd

The successful candidate will be charged with a task for locating customers and securing payment of charged-off accounts and qualifying accounts while maintaining good customer relations with borrowers and effectively solves problems in an effort to resolve account delinquency and prevent losses.

Debt Collector Job Roles & Responsibilities

• Possess investigative techniques and processes to identify the true reason for delinquency
• Communicate clearly, concisely and effectively both verbally and written.
• Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy
• Maintains up-to-date customer contact information in the collections systems.
• Required to initiate external contact with customers and may perform advanced loss prevention activities
• Understand and demonstrate the principles of the Company’s Mission, Vision and Values.
• Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.
• Utilize various means of skip tracing to locate customers.
• Record and update full and complete account information to aid in account resolution.
• Negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements.
• Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
• Meet monthly collection targets as assigned by management.

Minimum Qualifications for the Debt Collector Job

• Degree in Business Related Studies
• CPA Qualified
• Minimum 2 years’ experience in unsecured or sub-prime debt collections is preferred.
• Ability to read, write and speak fluent English.
• Strong written, verbal, active listening and phone communication skills.
• Ability to communicate effectively and in a professional manner.