Head of Operations at Summit Recruitment and Search

The successful candidate will be responsible to provide overall leadership, guidance and direction to the hotel management team. He /She will be in charge of the day to day management of the hotel and its employees, as well as have accountability for budgeting, financial management and directing all services: front of house operations, food and beverage services, housekeeping, health club, conferencing, maintenance and security.

Key Responsibilities:

• Develop programs to increase and maintain occupancy at 70%
• Assist in improving occupancies at sister hotel on the coast
• Assist the Operation Manager at sister hotel on the coast on Turn-around strategies ensuring Self Sustainability and Profitability for both properties
• Build a stable revenue base for both properties
• Assist head of sales in creating marketing strategies
• Develop routine Planned Preventive Maintenance schedules
• Develop with the General Manager and Management Team annual operating plans for the hotel
• Monitor achievement of operating plans.
• Set standards into the daily operations of all staff and establish systems to monitor their consistency
• Lead and manage the Departmental heads and coach and train them accordingly
• Work with the HRM to oversee the Human resources aspect and processes in the hotel to ensure enough manpower to address fluctuating operational needs
• Forecast budget/Revenue and operating expenditure for the hotel and monitor revenue and expenditure against approved budget with the Financial Controller
• Put in place effective security systems
• Ensure all hotel operations are compliant with all licensing laws, health and safety codes, labour laws, and other statutory regulations

Qualifications:

• Bachelor degree in Marketing/Business/Finance/Hotel Management
• At least 5 years working experience in a Managerial position in a city hotel
• Strong Commercial knowledge
• Very creative – to bring new ideas and concepts
• Strong organization skills and show great attention to details
• Excellent customer service and committed to exceptional quality
• Enthusiastic and energetic hands on individual with outstanding communication skills
• Exceptional interpersonal skills with ability to build relationships and the staff