Gym Manager at Royal Nairobi Golf Club

Reporting to the Chief Executive Officer, the Gym Manager will be responsible in coordinating activities of the Health club in accordance with set club goals to achieve optimum efficiency, economy of operations and maximize profitability and ensure club guests receive a truly memorable member experience.

Responsibilities for the Gym Manager Job

• Direct the functions of the administration and planning of the Department to meet the daily needs of the operation
• Confer with management on reports, forecasts, budgets, policy and future planning.
• Ensure that club members and guests receive an efficient, friendly, consistent and personalized service from all team members.
• Making sure all customer requests and queries are responded to promptly and effectively.
• Maximize revenue opportunities and aid member retention/extension through developing new challenges, promotions and schemes.
• To manage the financial performance of the department in line with the profit plan using key monitors and financial targets to evaluate the department’s performance and make future plans.
• Controlling costs without compromising standards.
• Lead by example and in turn support the creation and maintenance of an environment within the club whereby team spirit can thrive.
• Communicate performance standards and expectations in a way that motivates team members in the areas of accountability, to take action.
• Establish and maintain an inclusive environment by ensuring effective 2-way communication processes are set up.
• Effectively manage the performance of team members in line with Company guidelines, to ensure business results are realized and to enable career development, progression and succession planning.
• Identify training and development needs on an ongoing basis through hands on support and frequent interaction with team members.
• Through liaison with the club Human Resources Department ensure policies and practices are adhered to in line with current employment legislation.
• Ensure that new team members have all relevant information before commencing employment in the department.
• Regularly review individual and team performance against objectives and provide feedback through “walkabouts”, 1:1s and team meetings.
• Prepare job descriptions for the team.
• Carry out annual appraisals with all Health club team members.

Gym Manager Job Qualifications

• Diploma in gym fitness operation
• 3 years’ experience of technical experience in gym
• Knowledge on gym equipment’s
• Ability to follow and administer basic first aid.
• Ability to operate gym equipment troubleshooting.
• Good in record keeping
• Ability to work cooperatively with other
• Effective verbal and written communication skills, analytical and problem solving skills, and good literacy and numeracy skills.